> ## Documentation Index
> Fetch the complete documentation index at: https://learn.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Monitoring Conversations
> How to view and analyse AI conversations and their outcomes in the Nexudus administration panel.
The Nexudus administration panel gives you a full view of every AI conversation — what was said, who said it, which channel it came from, and whether it led to a business outcome. Conversations from all channels (chat, email, and WhatsApp) appear in the same place. There are two places to find this information: the **AI Conversations list** under Operations, and the **Visitor record** for tour enquiries.
## AI Conversations list
Go to **Operations > AI Conversations** to see all chat sessions.
The list shows one row per conversation session (not per individual message). The columns are:
| Column | What it shows |
| -------------- | --------------------------------------------------------------------------- |
| **Message** | The opening message of the conversation, truncated to 120 characters |
| **Channel** | The channel the conversation took place on: Chat, Email, or WhatsApp |
| **Conversion** | Colour-coded badges showing what outcome the conversation produced (if any) |
| **User** | The identified user who had the conversation; blank for anonymous visitors |
| **Date** | When the conversation started, newest first |
The list defaults to the 250 most recent conversations. You can search by message content or filter by chat session ID.
## Viewing a full conversation
Click any row to open the conversation detail panel. This shows the complete message thread:
* **User messages** — person icon, labelled "Visitor"
* **AI responses** — computer icon, labelled "AI agent"
* Messages are rendered as formatted text (bold, links, headings as written by the AI)
* Internal tool calls are hidden — you see only the natural-language exchange, not the underlying data requests
The same conversion badges from the list view appear at the top of the detail panel, each as a clickable link to the relevant record in Nexudus.
## Understanding conversion badges
| Badge | Colour | What it means | Click to open |
| ---------------------- | -------- | ------------------------------------------------------------- | -------------------------- |
| **Tour booked** | Lavender | A Visitor record was created as a result of this conversation | The Visitor record |
| **Customer created** | Green | A new Coworker (customer) account was created | The Coworker profile |
| **Contract created** | Blue | A membership contract was created | The contract |
| **Booking created** | Teal | A room booking was created through the AI | The Booking record |
| **Day pass purchased** | Peach | A day pass was purchased | The CoworkerProduct record |
A single conversation can show multiple badges — for example, a new sign-up produces both "Customer created" and "Contract created".
Conversations with no badges represent members asking informational questions or prospects who browsed without converting. These are still stored and searchable.
## AI conversations in Visitor records
When a prospect books a tour through the AI assistant, the full chat conversation appears directly on their **Visitor record**. This gives your team context before the visit — they can see exactly what the prospect asked about, which offices interested them, and what requirements they mentioned.
To find it:
1. Go to **Spaces > Visitors** and open the relevant visitor.
2. Scroll to the **AI Agent Conversation** section.
3. The full thread is displayed with the same user / AI agent layout as in the AI Conversations list.
This section only appears for visitors who arrived through the AI assistant. Visitors added manually will not have it.
