> ## Documentation Index > Fetch the complete documentation index at: https://learn.nexudus.com/llms.txt > Use this file to discover all available pages before exploring further. # Visibility Settings > How to control what the AI assistant shows to different users — per item, per audience, and per channel. You control what the AI presents using the same Nexudus records you already manage, plus a small set of AI-specific fields on products, tariffs, and private offices. You also control which channels (chat, email, WhatsApp) are active for each location. ## The "AI Ready" badge In the administration panel, any item that has **Available to AI** switched on shows an **AI Ready** badge in the list view. This makes it easy to see at a glance which of your plans, products, and offices are currently accessible to the AI without opening each record individually. The badge appears in: * **Billing > Plans** — for each membership plan tariff enabled for AI * **Billing > Products** — for each day pass product enabled for AI * **Spaces > Floor Plan > Desks & Offices** — for each private office enabled for AI Membership plans list showing AI Ready badge on enabled plans ## AI Items settings page The quickest way to review and manage AI settings across all your items is the dedicated **AI Items** settings page. Go to **Settings > AI > Items** to open it. The page has three tabs — **Products**, **Plans**, and **Floor plan items** — each showing a table with every record of that type. The columns are: | Column | What it shows | | -------------- | ----------------------------------------------------------------- | | **Name** | The item name, with the location shown underneath | | **Price** | The regular price of the item | | **Available** | Toggle to enable or disable *Available to AI* inline | | **AI Notes** | The current *Notes for AI* value, truncated. Click to edit inline | | **Show price** | Toggle to enable or disable *Show price to AI* inline | | **AI Price** | The current *Price for AI* value. Click to edit inline | You can search by name and filter by the *Available to AI* status. All changes are saved immediately — there is no separate save step. AI Items settings page showing the Products tab with inline toggles and editors for each AI field ## Where to find the AI settings on individual records On each plan, product, or private office record, the AI-specific fields are also available in a section called **"AI agent settings"**. This section is separate from the general settings for the item. AI agent settings section on a membership plan record, showing all four AI fields grouped together The fields for **Notes for AI**, **Show price to AI**, and **Price for AI** are disabled until **Available to AI** is switched on — you must enable the master switch before you can configure the other options. ## AI-specific fields These four fields appear in the **AI agent settings** section on **Day Pass products**, **Membership Plans**, and **Private Office floor plan items**: | Field | What it does | | -------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Available to AI** | Master switch. If off, the AI will never mention this item — even if it exactly matches what the user asked for. Enabling this is what triggers the **AI Ready** badge in the list view. | | **Show price to AI** | If off, the AI describes the item without mentioning its price. Useful when pricing is negotiated individually. Disabled until *Available to AI* is on. | | **Price for AI** | An alternative price shown only in the AI chat. Overrides the regular price in AI responses. Useful for promotional rates. Disabled until *Available to AI* is on. | | **Notes for AI** | Private notes the AI uses when describing this item. Not shown to the user word-for-word — the AI incorporates these notes naturally into its response. Use this to add context such as *"this office has just been refurbished"* or *"available from the 1st of next month."* Disabled until *Available to AI* is on. | The standard **Visible** flag (present on products and plans) also affects the AI: when *Available to AI* is on but *Visible* is off, the AI acknowledges the item exists and suggests contacting the team, but does not show a price or a direct link. AI visibility fields on a day pass product in the Nexudus admin ## Which item types the AI can work with Not every product, plan, or floor plan item is eligible for the AI. Only certain types within each category are supported: ### Day passes Only products whose type is **Day Pass** can be made available to the AI. Other product types (extras, services, etc.) are not shown to the AI regardless of their settings. ### Membership plans The AI supports three categories of membership plan. Each category maps to one or more underlying plan types: | Category | Plan types included | | ------------------ | -------------------------------------------------- | | **Dedicated Desk** | Full-time Dedicated Desk, Part-time Dedicated Desk | | **Hot Desk** | Full-time Hot Desk, Part-time Hot Desk | | **Virtual Office** | Virtual Office, Virtual | Plans of any other type are not available to the AI. Archived plans are also excluded automatically. ### Private offices Only floor plan items whose type is **Office** and that are marked as **Available** can be made available to the AI. Other floor plan item types (desks, meeting rooms, etc.) are not included. If you have enabled *Available to AI* on an item but it does not appear in the AI Items settings page or in AI responses, check that the item's type matches one of the supported types listed above and that it is not archived. ## Quick reference | I want the AI to… | Settings | | --------------------------------------------------------- | ------------------------------------------------------- | | Show and sell this item with full details | Available to AI ✓, Visible ✓ | | Acknowledge this item exists but not show price or a link | Available to AI ✓, Visible ✗ | | Never mention this item at all | Available to AI ✗ | | Describe the item without showing any price | Available to AI ✓, Show price to AI ✗ | | Show a different price than the regular one | Available to AI ✓, Show price to AI ✓, set Price for AI | | Give the AI extra context for its descriptions | Available to AI ✓, fill in Notes for AI | Side-by-side: a day pass with full AI visibility shown to users vs one with Visible off where the AI says contact us ## Access control per capability The AI follows exactly the same access rules as the rest of your portal. There is no separate AI-level access control — you manage it in the same places you already use. | Capability | Access controlled by | | ----------------------------- | ------------------------------------------------------------------------------------------------- | | **FAQ answers** | The *Access > FAQs* setting in your portal configuration: Everyone / Only members / Only contacts | | **Meeting rooms & resources** | The *Visible*, *Only for members*, and *Only for contacts* flags on each resource | | **Location information** | Always public — no restrictions apply | | **Day passes** | The *Available to AI* and *Visible* fields on each product | | **Membership plans** | The *Available to AI* and *Visible* fields on each tariff | | **Private offices** | The *Available to AI* field on each floor plan item | If your FAQ articles are set to "Members only", a prospect who is not logged in will receive a message saying they need to be a member to access that information — not the answer itself. The same applies to "Contacts only". This is handled automatically; you do not need to configure anything in the AI separately. ## Channel settings By default, only the chat channel is active. You can enable the email and WhatsApp channels in your business settings: | Setting | What it controls | | ------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- | | **AI Email** | Enables the email channel. When on, your space's AI email address accepts inbound messages. | | **AI WhatsApp** | Enables the WhatsApp channel. When on, your space's WhatsApp number accepts inbound messages. | | **WhatsApp phone number** | The Twilio-enabled phone number for your space's WhatsApp channel. Required when AI WhatsApp is enabled. Each location needs its own number. | The AI-specific fields on items (Available to AI, Show price to AI, Price for AI, Notes for AI) apply uniformly across all channels. There is no way to make an item available on one channel but not another — if it is available to the AI, it is available on chat, email, and WhatsApp. See [Channels](./channels) for a full comparison of channel behaviour and setup.