> ## Documentation Index
> Fetch the complete documentation index at: https://learn.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> The searchable FAQ knowledge base for members.

The FAQ page provides a searchable knowledge base of frequently asked questions for your members.

<Frame>
  <img src="https://mintcdn.com/nexudus/3uq2uFFd29w-bweY/images/member-portal/faq.png?fit=max&auto=format&n=3uq2uFFd29w-bweY&q=85&s=d8439373bbb94d3e729f22ea295de8c8" alt="FAQ page" width="2560" height="2126" data-path="images/member-portal/faq.png" />
</Frame>

## What members see

A table of FAQ articles with the following columns:

| Column             | Description                          |
| ------------------ | ------------------------------------ |
| **Question title** | The FAQ question (truncated if long) |
| **Summary**        | A brief excerpt of the answer        |
| **Category**       | Colour-coded category badge          |
| **Read more**      | Button to open the full article      |

### Full article view

Clicking "Read more" opens a modal with the complete answer rendered from HTML, displayed at a comfortable reading size.

### Supported HTML formatting in FAQ articles

FAQ articles support rich HTML formatting. When creating or editing an FAQ article, you can use the following HTML elements and attributes:

#### Allowed HTML tags

Basic text formatting: `<p>`, `<br>`, `<strong>`, `<b>`, `<em>`, `<i>`, `<u>`, `<s>`, `<code>`, `<pre>`, `<h1>` – `<h6>`, `<blockquote>`, `<ul>`, `<ol>`, `<li>`, `<dl>`, `<dt>`, `<dd>`, `<table>`, `<thead>`, `<tbody>`, `<tfoot>`, `<tr>`, `<th>`, `<td>`, `<hr>`, `<div>`, `<span>`

Rich media: `<a>`, `<img>`, `<video>`, `<iframe>`

#### Allowed attributes

**Links** (`<a>`): `href`, `title`, `target`, `rel`

**Images** (`<img>`): `src`, `alt`, `title`, `width`, `height`, `style`

**Videos** (`<video>`): Standard HTML5 video attributes

**Embedded content** (`<iframe>`): `src`, `width`, `height`, `allow`, `frameborder`, `allowfullscreen`, `style` (YouTube videos are supported)

***

## Filtering & search

| Filter       | Description                                                              |
| ------------ | ------------------------------------------------------------------------ |
| **Search**   | Real-time search across question titles and summaries (case-insensitive) |
| **Category** | Dropdown to filter by FAQ category, with an "All" option                 |

## Key features

* **Direct linking** — append `?faq_id=123` to the URL to open a specific article automatically.
* **AI integration** — can trigger an AI chat assistant for answers not covered in the FAQ.
* **Empty state** — shows a "No results" message when no articles match the current filters.

## Configurable sections

| Setting         | Default | Effect                                   |
| --------------- | ------- | ---------------------------------------- |
| Show title      | On      | Display the section heading              |
| Show filter bar | On      | Show search and category filter controls |

<Tip>FAQ articles are created in the Nexudus dashboard. Organise them into categories to help members find answers faster.</Tip>