> ## Documentation Index
> Fetch the complete documentation index at: https://learn.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Desk

> The support ticket system where members submit and track help requests.

The Help Desk page provides a built-in support ticket system so members can request assistance and track the progress of their enquiries.

<Frame>
  <img src="https://mintcdn.com/nexudus/3uq2uFFd29w-bweY/images/member-portal/help-desk.png?fit=max&auto=format&n=3uq2uFFd29w-bweY&q=85&s=bb9880a22bb147641a4804fd503482d7" alt="Help Desk page" width="2562" height="2196" data-path="images/member-portal/help-desk.png" />
</Frame>

## What members see

### Quick actions

| Button           | Description                                                      |
| ---------------- | ---------------------------------------------------------------- |
| **Help Me Find** | Opens an AI chat assistant for self-service answers (if enabled) |
| **Request Help** | Opens a form to submit a new support ticket                      |

### Ticket list

A table of submitted tickets with the following columns:

| Column      | Description                            |
| ----------- | -------------------------------------- |
| **Subject** | Ticket subject line (truncated)        |
| **Opened**  | Date and time the ticket was created   |
| **Status**  | Red badge = Open, Green badge = Closed |

Members can filter tickets by **Open** or **Closed** status.

### Ticket detail

Clicking **Manage** on a ticket opens a detail modal where members can:

* View the full conversation history
* Read staff responses
* Add comments and replies
* Close or reopen the ticket

<Frame>
  <img src="https://mintcdn.com/nexudus/3uq2uFFd29w-bweY/images/member-portal/help-desk-details.png?fit=max&auto=format&n=3uq2uFFd29w-bweY&q=85&s=b48ab2cc2784252dcb17ab8d2a35ecb3" alt="Help Desk details" width="2562" height="2196" data-path="images/member-portal/help-desk-details.png" />
</Frame>

### Creating a ticket

The "Request Help" button opens a modal form. Support for deep linking is built in — append `?action=create&subject=X&message=Y` to the URL to pre-populate the form (useful for contextual help links).

## Key features

* **AI-powered self-service** — the "Help Me Find" button uses AI to answer common questions before creating a ticket.
* **Threaded conversations** — staff and members can exchange messages within each ticket.
* **Deep-link support** — pre-fill ticket subject and message from URL parameters.
* **Analytics** — AI chat usage is tracked for reporting.

## Module requirements

| Requirement          | Effect                                                        |
| -------------------- | ------------------------------------------------------------- |
| Help desk enabled    | The entire page is gated by the help desk module being active |
| New messages enabled | Controls whether members can create new tickets               |

## Configurable sections

| Setting                  | Default | Effect                                                                  |
| ------------------------ | ------- | ----------------------------------------------------------------------- |
| Show title               | On      | Display the section heading                                             |
| Show filter bar          | On      | Show the status filter                                                  |
| Show Help Me Find button | On      | Display the AI assistant button (also requires feature flag)            |
| Show Request Help button | On      | Display the new ticket button (also requires help desk module settings) |

<Tip>Combine the Help Desk with the FAQ page to deflect common questions — members can search the FAQ before submitting a ticket.</Tip>