> ## Documentation Index > Fetch the complete documentation index at: https://learn.nexudus.com/llms.txt > Use this file to discover all available pages before exploring further. # Products > How to create and manage products in Nexudus — one-off items, recurring add-ons, booking extras, and benefit bundles. ## Overview **Products** are items or services you sell to your customers. They are versatile and can be sold in several ways: * As a **one-off purchase** from the members portal or shop * As a **recurring add-on** included in a contract alongside a plan * As a **booking extra** linked to a resource (e.g., catering for a meeting room) * As a **deposit or sign-up fee** in a contract or proposal * Bundled with **benefits** like time credits, passes, or money credits Products can represent anything you charge for — from coffee and printing to day passes and equipment rental. ## How to access Navigate to **Inventory → Products**. Requires the **product** role. *** ## Product kinds Every product has a **kind** that classifies what it represents. The kind is a label for your own organisation — it does not change how the product works. | Kind | Typical use | | -------------------- | ---------------------------------------------------------- | | **Day pass** | A pass granting access for a set period | | **Credit bundle** | A package of booking credits | | **Stationery** | Office supplies | | **Booking feature** | A feature added to a booking (e.g., video conferencing) | | **Booking products** | An item sold alongside a resource booking (e.g., catering) | | **Lockers** | Locker rental | | **Equipment** | Physical assets (desks, monitors, IT hardware) | | **Event services** | Items sold as part of events | | **Admin services** | Administrative services | | **Food & Beverage** | Café, vending, or catering items | | **Other services** | Anything else | *** ## Creating a product Go to **Inventory → Products** and click the "+" button. Fill in the required fields: * **Product name** — a clear name shown to customers * **Product kind** — select the category that best fits * **Product description** — describe what the customer is getting * **Unit price** — the price charged per unit Set how the product appears in the members portal: * **Display on website/App** — whether customers can see and purchase it * **Category** — a tag for grouping products in the shop (e.g., "Food", "Printing") * **Display position** — the sort order in the shop * Upload a **product image** if desired Click **Save** to create the product. Additional tabs become available for configuring benefits, availability, and integrations. *** ## Product details ### General fields | Field | Description | | ------------------------- | --------------------------------------------------------------------------------------------------- | | **Product name** | The name displayed to customers and on invoices | | **Product kind** | A classification label (does not affect functionality) | | **Product description** | A longer description shown in the members portal | | **Unit price** | The amount charged per unit, in your selected currency | | **Prorate with contract** | When enabled, the price is pro-rated based on how far through the billing cycle the purchase occurs | ### Portal and apps | Field | Description | | -------------------------- | --------------------------------------------------------- | | **Product image** | An image shown in the members portal shop | | **Display on website/App** | Whether the product is visible to customers in the portal | | **Category** | A tag used to group products in the shop view | | **Display position** | Controls the sort order when multiple products are listed | ### Purchase links Once saved, each product gets two shareable links: | Link | Purpose | | ------------------------------------ | ---------------------------------------------------------------- | | **Purchase link (new customers)** | Takes new visitors through sign-up then directly to this product | | **Invite link (existing customers)** | Takes logged-in customers directly to this product in the shop | ### Invoice the purchasing customer When enabled, the product charge is always invoiced directly to the customer who purchased it — even if they belong to a team where another member normally pays. Use this for personal items that should not be billed to the team. ### Financial details These fields appear when your location requires financial accounts or tax rates: | Field | Description | | --------------------- | ------------------------------------------------------------------------------ | | **Financial account** | The accounting category for this product (syncs with your accounting software) | | **Tax rate** | The tax rate applied to this product | ### AI agent settings Control how AI agents in the members portal can recommend or sell this product: | Field | Description | | -------------------------- | -------------------------------------------------------------------------- | | **Available to AI agents** | Whether the AI assistant can suggest this product to customers | | **Notes for AI agents** | Instructions or context for the AI about when to recommend this product | | **Show price for AI** | Whether the AI should mention the price when recommending | | **Price for AI** | An alternative price shown by the AI (if blank, the regular price is used) | *** ## Benefits The Benefits tab lets you bundle credits, passes, and allowances with a product. When a customer purchases the product, these benefits are activated automatically. | Benefit type | What it provides | | ------------------- | ------------------------------------------------------------ | | **Money credit** | A monetary credit applied to the customer's booking balance | | **Time credit** | An allowance of booking time for specific resource types | | **Passes** | One or more passes granting time-limited access to the space | | **Printing credit** | An allowance for printing services | Benefits are multiplied by the purchase quantity. For example, if a product includes 2 passes and the customer buys 3 units, they receive 6 passes. Use benefit bundles to create "credit packs" — for example, a product that gives 10 hours of meeting room credit when purchased. *** ## Availability ### Purchase type Controls how the product can be sold: | Option | Meaning | | -------------------------------------------------------- | ------------------------------------------------------------------- | | **Both as a one-off purchase or as an add-on to a plan** | Can be bought directly from the shop and also included in contracts | | **Only as an add-on to a plan** | Can only be added to a contract — not available in the shop | | **Only as a one-off purchase** | Can only be bought directly — cannot be added to a contract | ### Purchasable by Restrict who can buy this product: | Option | Who can purchase | | ----------------- | ----------------------------------------- | | **All customers** | Anyone (members and contacts) | | **Members only** | Only customers with an active contract | | **Contacts only** | Only customers without an active contract | When set to **Members only**, you can further restrict to customers on specific plans. ### Stock management | Field | Description | | -------------------------- | ------------------------------------------------------------ | | **Monitor stock levels** | Enables stock tracking for this product | | **Prevent negative stock** | Stops purchases when stock reaches zero | | **Stock alert threshold** | You receive a notification when stock drops below this level | | **SKU** | A unique internal reference code for inventory tracking | *** ## Integrations | Integration | Description | | --------------- | --------------------------------------------------------- | | **Square ePOS** | Syncs this product to your Square point-of-sale inventory | | **NexKiosk** | Makes this product available on your self-service kiosk | *** ## How products connect to other features ### Products in contracts Products can be added to a customer's contract as recurring charges. The product is invoiced each billing cycle alongside the plan fee. This is configured from the contract page, not from the product itself. ### Products linked to resources Products can be linked to resources as booking add-ons. When a customer books that resource, they can optionally add the linked product (e.g., adding catering to a meeting room booking). This is configured from the resource page. ### Products in proposals Products can be included in sales proposals as line items, representing sign-up fees, deposits, or other costs. *** ## Webhooks | Event | Triggered when | | ---------------------------- | ------------------------------------- | | **Product purchased** | A customer buys a product | | **Product purchase updated** | A product purchase record is modified | | **Product purchase deleted** | A product purchase is removed | *** ## Best practices * **Use descriptive names and images** — customers see these in the portal shop, so make them clear and appealing. * **Set up categories** consistently — use the same tags (e.g., "Food & Beverage", "Office supplies") across products for a clean shop layout. * **Use stock tracking** for physical items to avoid overselling and get alerts when you need to reorder. * **Use "Members only" restrictions** to create exclusive products available only to customers on certain plans. * **Bundle benefits** to create compelling credit packs or day pass packages that customers can self-purchase. * **Enable pro-rating** for recurring contract add-ons so customers joining mid-cycle are charged fairly. * **Use the "Invoice the purchasing customer" option** for personal items in team billing scenarios (e.g., food, personal printing) so the cost stays with the buyer. *** ## Related pages Create membership plans that can include products as recurring add-ons. Link products to resources as booking extras. Configure time credit allowances that can be bundled with products. Add products to customer contracts as recurring charges.