> ## Documentation Index
> Fetch the complete documentation index at: https://learn.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Newsletters

> How to create email newsletters with a visual editor, organise subscribers into groups, and track opens and clicks.

## Overview

**Newsletters** are email campaigns sent to your customers. Design the layout visually, choose who receives it from your subscriber groups, and track engagement with open and click counts.

## How to access

Navigate to **Community → Newsletters** in the dashboard.

![Content newsletters](https://mintcdn.com/nexudus/Pe3pLOykvGoZdleH/images/platform/content/content-newsletters.png?fit=max\&auto=format\&n=Pe3pLOykvGoZdleH\&q=85\&s=7664179aa6cc97652936afad694c3660)

## The list

Each row shows:

| Column | Description |
| - | - |
| **Subject** | The newsletter name (also used as the email subject). |
| **Last sent on** | When the newsletter was most recently delivered. |
| **Opens** | Total number of times recipients opened the email. |
| **Clicks** | Total number of link clicks tracked inside the email. |

Use the **Add newsletter** button to create a new one.

## Creating a newsletter

**1. Start a newsletter**

Go to **Community → Newsletters** and click **Add newsletter**.

**2. Fill in the details**

Set the **Location** and **Subject** (this becomes the email subject line).

**3. Design the layout**

A visual email editor opens. Use the toolbar to add text blocks, images, buttons, and columns. Click **Default template** to load a pre-built starting layout you can customise.

**4. Save**

Save the newsletter. It is now ready to send to your subscriber groups.

## Subscriber groups

From **Community → Subscribers → Groups** you can create named groups to target different audiences. Each group has two modes:

* **Manual groups.** You add and remove subscribers individually.
* **Smart groups.** Automatically populate based on conditions:

  * Current members (optionally filtered by plan/tariff)
  * Current contacts
  * Event attendees
  * Team paying members
  * Visitors
  * Customers who made a booking

  Smart groups refresh every 12 hours (around midnight and noon).

There is also a built-in **Auto Membership** group that the system manages automatically — it cannot be edited or deleted.

### Managing individual subscribers

From **Community → Subscribers** you can view and edit each recipient. The list shows their name and email, a **Status** badge (**Active** or **Inactive**), and an **Activity** column tracking engagement with your most recent campaign (**Viewed** / **Clicked** / **No activity**).

Each subscriber record has:

* **Full name**, **Email**, **Company name**
* **Reason for the visit** (free-text note)
* **Subscribed to** — which groups this person belongs to
* **Active** — toggle to include or exclude from sends

> [!TIP]
>
> Use smart groups for broad audiences (all members, all event attendees) and manual groups for curated lists (board members, VIP clients). This keeps your targeting flexible without constant maintenance.

## Related

* [Announcements](https://learn.nexudus.com/platform/content/announcements.md) — the in-portal counterpart
* [Articles](https://learn.nexudus.com/platform/content/articles.md) — content to link from your newsletters
* [Surveys](https://learn.nexudus.com/platform/content/surveys.md) — gathering feedback from the same audience


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