A CRM board defines a list of steps you can use to track opportunities, as you would using a traditional CRM pipeline. Each step, what we call a column, can have as many opportunities as needed and each opportunity typically relates to a contact or a member, has a monetary value and may also have a due date.
Each column or step in each board can also trigger a task list or send canned response when an opportunity is added to that step. This makes it easy to assign a set of tasks to different people in your team when someone is added to one of the steps in a board or to notify that person or a member of team when this happens.
The different steps in each of the boards can also be set to automatically receive opportunities when someone completes a tour request, signs up, makes a booking or ends their contract for one of your plans. This makes steps in a board ideal to represent the initial stage in your sales or follow-up pipeline, automating the process of adding these opportunities to the relevant board.
If the side menu is not visible, click .
Click the board you wish to view. The page shows an expanded view of each step (column) on your board. This view allows you to filter opportunities by Show due and Assign to me. You can also create a new opportunity if needed.