FAQ: Nexudus subscription

Questions related to your Nexudus subscription.

Do I have to manually change my subscription when there are more coworkers in my space?

No, we bear in mind how many active customers are on your Nexudus account every billing period. This means you don't need to edit anything or change your account settings when the number of coworkers in your space changes.

Learn more about Making members or contacts active or inactive.

How can I edit my payment details (credit card)?

If you would like to edit your subscription payment details click on the "user" icon in the bottom-left-hand side of the screen and then 'My Account'. The click on Payment Details.

Important: If the card you've entered has expired, it will be deleted automatically.

Where can I download the invoices issued to me for my Nexudus subscription?

  1. If the side menu is not visible, click .

  2. In the side menu, click .

  3. Click My account, then invoices.

I am using the free version and I would like to add more members. How can I upgrade my subscription?

You do not need to edit any of your account settings to add more members. Nexudus always takes into account the active customers on your account during every billing period. If you would like us to help you import a batch of members, email us at: import_members@nexudus.com.

Learn more about Making members or contacts active or inactive.

How can I edit my coworking space's billing details?

You can edit your coworking space's billing details on the dashboard via Settings > Billing and accounting.

  1. If the side menu is not visible, click .

  2. In the side menu, click .

  3. Click My account.

  4. In the Payment details tab, edit your details.

  5. Click Save changes.

I entered my payment details but my card was declined. How can I resolve this problem?

Check that the card you used has not expired and has enough credit to pay the invoice. Try to contact your bank and see if they can provide you with any additional information about the error. You can email us at support@nexudus.com. Remember that you can also pay for invoices via PayPal.

How can I cancel my Nexudus account?

Send us an email at cancellations@nexudus.com and our support staff will be happy to assist you.

What is an "active customer" in relation to the Nexudus subscription?

Active customers are those who pay for a regular product or service, signed up to a plan or regular payment contract and who have been invoiced or made a booking in the last 30 days. Anyone else will be regarded as a visitor and won't be billed to you.

‚ÄčInactive customers cannot carry out many actions on the members portal.