> ## Documentation Index
> Fetch the complete documentation index at: https://learn.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Booking Notifications

> The emails Nexudus sends customers, guests and admins about bookings, and how to turn them on, off or edit them.

## Overview

Nexudus emails customers and their guests when a booking is confirmed, before it starts, and when it's cancelled. You choose which emails are sent, and edit their wording in the email templates editor. Admins can also get an email for every booking.

## Turn booking emails on or off

Go to **Settings → Features → Bookings and calendar settings → Notifications**.

| Setting | Effect |
| - | - |
| **Send a booking confirmation by email to the customer after a booking is placed, either by the customer or on their behalf** | Sends the **Booking confirmation** email. |
| **Send a booking confirmation to every guest added to the booking** | Sends the **Booking confirmation for Visitors** email to each attendee. |
| **Send a booking reminder by email to the customer before their booking begins** | Sends the **Booking reminder** email. Set how many **minutes before each booking starts** it's sent. |
| **Include an Internet Access Token in booking confirmation and reminder emails** | Adds a WiFi code to those emails. See [WiFi access tokens](/platform/operations/access-tokens#create-tokens-automatically). |

## Booking email templates

Edit the wording of each email in the [email templates editor](/platform/settings/email-templates).

| Template | Sent when |
| - | - |
| **Booking confirmation** | A booking is confirmed. If bookings need approval, only once an admin confirms it. Not sent for bookings that have already started. |
| **Booking confirmation for Visitors** | The same, to each guest. Not sent to a guest who is the customer who booked. |
| **Booking reminder** | The set number of minutes before the booking starts. |
| **Booking cancelled** | A booking is cancelled, by an admin or by the customer. |
| **Booking cancelled for visitors** | The same, to each guest. |
| **Booking termination confirmation** | A customer ends their booking early on NexBoard. |

## Notify admins about bookings

Each admin user can choose to be emailed about bookings in their locations. Open the user from **Settings → Users**, go to their **Notifications** tab and, under **Admin notifications**, turn on:

* **Bookings** (including new bookings, changes, and cancellations)
* **Tentative bookings** (including new requests, changes, and cancellations), to hear about bookings waiting for approval

Admins notified about bookings are also emailed when Nexudus can't charge a booking automatically, for example because no rate covers it or a product is out of stock.

See [Users and roles](/platform/settings/users-and-roles).

## Related

* [Bookings](/platform/operations/bookings)
* [Approve and cancel bookings](/platform/operations/bookings/approve-and-cancel)
* [Email templates](/platform/settings/email-templates)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.