> ## Documentation Index
> Fetch the complete documentation index at: https://learn.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Operations
> An introduction to the Operations module — where you manage your members, teams, bookings, check-ins, visitors, and support tickets.
## Overview
The Operations module is where you handle the day-to-day activity of your coworking space. It gives you a unified view of the people using your space, how they interact with your resources, and any support they need.
From here you can manage:
* Who is in your space (members, contacts, and visitors)
* How they organize (teams)
* What they book (meeting rooms, desks, equipment)
* When they arrive (check-ins)
* What they need help with (help desk)
## Sections
View, create, and manage all customer profiles — both active members and contacts without a plan.
Group customers into teams for shared billing, access, and communication.
Track visitor arrivals, pre-register guests, and manage visitor logs.
View and manage all resource bookings, including the booking calendar.
Monitor who is currently in your space and review check-in history.
Manage support tickets submitted by your members.
## How to access
Navigate to **Operations** in the left sidebar. The section expands to show all available sub-pages depending on your role and enabled modules.
## Key concepts
| Term | Meaning |
| ------------ | ------------------------------------------------------------------------------------------------------------ |
| **Customer** | Any person in your system. Customers are either members (with an active contract) or contacts (without one). |
| **Member** | A customer with at least one active contract. Membership is determined automatically by contract status. |
| **Contact** | A customer without an active contract. Contacts can still log in and interact with limited portal features. |
| **Team** | A group of customers — often representing a company — that can share plans, invoices, and access. |
| **Booking** | A reservation for a resource (room, desk, equipment) at a specific date and time. |
| **Check-in** | A record of a customer arriving at your space, captured via QR code, access card, app, or manual entry. |
## Common workflows
1. Go to **Operations → Members** and click **Add customer**.
2. Fill in their profile details (name, email, company).
3. Optionally assign them to a team.
4. Create a contract under the **Contracts** tab to make them a member.
5. They receive a welcome email and can log in to the Members Portal.
1. Go to **Operations → Bookings** and click **New booking**.
2. Select the customer, resource, date, and time.
3. Confirm the booking — the member is notified automatically.
1. Go to **Operations → Check-ins**.
2. Filter by today's date to see who has arrived.
3. Use this to monitor occupancy or verify access.
1. Go to **Operations → Help Desk**.
2. Open a message to view the member's request.
3. Reply directly — your response is sent to the member by email and appears in their portal.
## Related pages
Set up the plans, products, and resources that drive your operations.
Configure how members check in and access your space.