> ## Documentation Index
> Fetch the complete documentation index at: https://learn.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom domains

> Connect and manage a custom domain for your location's members portal.

## Overview

A **custom domain** gives your members portal an address that uses your own domain, instead of the standard Nexudus address. For example, customers can visit `members.example.com`.

Go to **Settings → Website → Domains**. You need the relevant domain-management permission or administrator access.

## Before you start

* Choose a domain or subdomain that your organisation owns.
* Have access to its DNS records.
* Confirm the address uses HTTPS and plan the change outside busy booking or sign-up periods.

<Warning>
  Do not direct customers to a new address until its DNS and certificate setup are complete. An incomplete change can prevent customers from reaching the portal.
</Warning>

## Add a custom domain

<Steps>
  <Step title="Open Domains">
    In Settings, open **Website → Domains** and select the add button.
  </Step>

  <Step title="Enter an internal name">
    Give the record a recognisable name for your team, such as “Members portal domain”.
  </Step>

  <Step title="Enter the domain URL">
    Enter the full HTTPS address, for example `https://members.example.com`.
  </Step>

  <Step title="Set the active period">
    Keep the domain active, or use optional start and end dates when it should only be available for a defined period.
  </Step>

  <Step title="Save and complete DNS setup">
    Save the record, then apply the DNS instructions provided for your deployment before testing the address in a browser.
  </Step>
</Steps>

## Field reference

| Field       | Description                                      |
| ----------- | ------------------------------------------------ |
| Name        | An internal label for the domain record          |
| Domain URL  | The HTTPS address customers will use             |
| Active      | Controls whether the domain is available         |
| SSL proxy   | Controls SSL certificate proxying for the domain |
| Active from | Optional date from which the domain is active    |
| Active to   | Optional date after which the domain is inactive |

## Important behavior

Each location can use a domain URL only once. If you operate several locations, use a distinct subdomain for each portal unless your DNS and portal configuration are designed for a shared address.

After DNS changes, allow time for records and certificates to update. Test sign-in, public pages, booking, and payment links before communicating the new address to customers.

## Related pages

* [Settings and configuration](/platform/settings/overview)
* [Member portal overview](/member-portal/overview)
* [Custom domain setup](/operators/portal-configuration/custom-domain-setup)