> ## Documentation Index
> Fetch the complete documentation index at: https://learn.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email templates

> Customise the emails Nexudus sends to customers for bookings, invoices, visitors, and other activity.

## Overview

Email templates define the subject, content, sender, and copy recipients for automated messages sent by Nexudus. You can maintain templates in more than one language for each location.

Go to **Settings → Email editor**. You need the email-template permission or administrator access.

## Edit a template

<Steps>
  <Step title="Choose the message type">
    Open the template for the event you want to change, such as a booking confirmation or invoice message.
  </Step>

  <Step title="Edit the subject and content">
    Update the email subject and body. Keep any existing merge tags unless you understand the data they insert.
  </Step>

  <Step title="Set sender and copy recipients">
    Set the sender name, reply-to address, and optional CC or BCC recipients.
  </Step>

  <Step title="Save and test">
    Save the template and trigger a suitable test workflow before relying on it for customers.
  </Step>
</Steps>

## Field reference

| Field         | Description                                                       |
| ------------- | ----------------------------------------------------------------- |
| Name          | Identifies the message type; it is required                       |
| Subject       | The subject line sent to the recipient; it supports merge tags    |
| File contents | The email body, normally formatted as HTML                        |
| Is text only  | Sends the email without HTML formatting                           |
| From name     | The name customers see as the sender                              |
| From email    | The reply-to address; location defaults are used when it is blank |
| CC emails     | Additional visible recipients, separated with semicolons          |
| BCC emails    | Additional hidden recipients, separated with semicolons           |

## Languages and shared recipient settings

Create and maintain the subject and body for each language your location uses. The Email editor can copy sender, CC, and BCC settings to the language variants of a template. It does not translate the subject or content for you.

<Note>
  The `VisitorRegistered` template always uses the host's email address as its reply-to address. You cannot override that address in the template.
</Note>

## Merge tags

Templates can include merge tags in the form `{%VariableName%}`. Nexudus replaces a tag with information from the event when it sends the email, such as a customer name, invoice number, or reservation information.

Keep required merge tags in place. Before publishing a new template, send or preview a real example to confirm the tags resolve correctly.

## Best practices

* Use a recognisable sender name and a monitored reply-to address.
* Add BCC recipients only where they are necessary for operations or compliance.
* Keep one tested version for each customer language you support.
* Review templates after changing booking, billing, or visitor workflows.

## Related pages

* [Languages](/platform/settings/languages)
* [Bookings](/platform/operations/bookings)