> ## Documentation Index > Fetch the complete documentation index at: https://learn.nexudus.com/llms.txt > Use this file to discover all available pages before exploring further. # Support tiers > Compare Standard Support and Support Plus, and how to upgrade to premium support. ## Overview Nexudus offers two levels of support: **Standard Support** and **Support Plus**. **Standard Support** is included in your Nexudus subscription at no additional cost. You can subscribe to **Support Plus** for an additional cost to get faster support and extra perks. ## Comparing the tiers | Feature | **Standard** | **Support Plus** | | - | - | - | | **Price** (per month) | Free | €/\$/£199 + €/\$/£49 per location in your network | | Unlimited email support | Yes | Yes | | Dedicated support agent | No | Yes | | Priority email support | No | Yes | | Chat with support agents | No | Yes | | Bi-yearly review call with a customer success manager | No | Yes | Want to book training calls with our support team at a reduced price? Check out the [AMA Support Package](/support/training/training-calls#ama-support-package). ## Standard Support Included in your Nexudus subscription at no additional cost. ### Unlimited email support You can [contact support](/support/training/contacting-support) at any time. Your tickets are added to our general support queue and solved by one of our support agents on a first-come, first-served basis. You can expect most tickets to be solved within **24 hours**. Complex tickets that require troubleshooting from our technical team may take longer. There's no cap on the number of tickets you can send. ## Support Plus Support Plus is a **premium support membership** that adds a **€/\$/£199 fixed charge** and a **€/\$/£49 charge per location** to your monthly Nexudus subscription. For example, with **1 location** you'd pay **€/\$/£248/month** for Support Plus. With **3 locations**, you'd pay **€/\$/£346/month**. Everything in Standard Support is included, plus: ### A dedicated support agent You're assigned a dedicated support agent who becomes your main point of contact. They handle and solve all your tickets and lead all the [training calls](/support/training/training-calls) you book with us. ### Priority email support All your tickets are sent straight to your dedicated agent's inbox and flagged as urgent, so they skip the general queue. You can expect most tickets to be solved within **1 to 4 hours**, depending on the amount of troubleshooting required. Complex tickets that need escalation to our technical team are tracked by your agent, who keeps you updated. ### Chat with support agents On top of priority email support, Support Plus customers can start a chat with a support agent directly from the Admin Panel. This chat is designed for simple, everyday questions. If a question takes more than 10 minutes to troubleshoot, our team opens a ticket to investigate further. ### Bi-yearly review calls with a customer success manager A customer success manager reaches out every six months to book a review call — an opportunity to discuss upcoming projects and tackle any pain points you've experienced. ## Upgrading to Support Plus All Nexudus customers automatically get the Standard tier features as part of their subscription. To upgrade to Support Plus, [contact support](/support/training/contacting-support) and let us know when you'd like to start. Our team sets up the upgrade in your account and introduces you to your dedicated support agent. ## See also * [Contacting support](/support/training/contacting-support) — how to reach our team. * [Managing your subscription](/support/pricing/managing-your-subscription) — view and change your support tier. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.