> ## Documentation Index
> Fetch the complete documentation index at: https://learn.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Training calls

> How to book one-to-one online training calls, and how the AMA Support Package works.

## Overview

You can book one-to-one training calls with one of our support specialists directly from the Admin Panel.

<Info>
  All new Nexudus customers get **2 support calls** as part of their onboarding. These calls are included and free of charge.
</Info>

<Warning>
  Individual support calls cost **£175 per call**. If you're on the [AMA Support Package](#ama-support-package), you can book up to 4 free calls per calendar month; any additional calls are charged £175 each.
</Warning>

## How to book a training call

1. Click the **lifesaver/buoy icon** in the top right corner of the Admin Panel.
2. Click **One-to-one training**.
3. Select **Online training**. Calls are offered in English or Spanish — pick *Formación Online* for a call in Spanish.
4. Select a date and time on the calendar, making sure the timezone matches your current time.
5. Click **Confirm**.
6. Click **Add guest** if you want other members of staff to join.
7. Select your **training type** from the list, based on the topics you want to cover. For example, if you have questions about invoices and payment gateways, pick **Billing**.
8. Add any questions or specific topics you want to cover in **How can we help you to get the best out of this session?**.
9. Click **Schedule Event**.

You've now booked a support call with one of our specialists. The charge is automatically added to your next Nexudus invoice.

<Warning>
  Avoid inviting more than **5 guests** per call, so everyone can make the most of the session.
</Warning>

## AMA Support Package

The AMA (**A**sk **M**e **A**nything) support package lets you book **4 support calls per calendar month** with one of our support specialists. The AMA subscription costs **£300 per calendar month** — a 57% discount compared to booking 4 individual sessions.

<Info>
  The AMA package has a minimum subscription period of **3 months**. You can cancel at any point after this initial period.
</Info>

### Benefits

* Train new team members as they join your space
* Hold regular refresher training sessions on the topic of your choice
* Troubleshoot issues with your account live
* Run Q\&A sessions to ask all your questions
* Discuss strategies based on your space's needs and evolution
* Stay up to date with our latest feature releases

### Signing up

To sign up, [contact support](/support/training/contacting-support) and let them know you'd like to join. You'll receive a confirmation email once you can start using your package.

<Warning>
  We charge the AMA package per **calendar month**. For example, if you sign up on 16 September, you need to book your 4 calls before 30 September, when they automatically expire. You book your 4 monthly calls between the 1st and the last day of each calendar month, regardless of when you're invoiced.
</Warning>

### Booking AMA calls

Once our team confirms your AMA subscription, you book your calls the same way as any regular support call. Your first 4 calls each month are automatically free; each additional call is charged **£175**.

<Info>
  AMA training calls always draw down the credits of the calendar month in which they happen. For example, a call held in June deducts from your June AMA credits, even if you booked it in May.
</Info>

<Error>
  Unused AMA training calls automatically expire at the end of each calendar month. Unused calls can't be refunded or carried over.
</Error>

### Cancelling your AMA subscription

After your minimum 3-month period, you can cancel at any time by emailing **[support@nexudus.com](mailto:support@nexudus.com)**. You'll receive a confirmation email once your subscription is cancelled.

<Error>
  Make sure you use all your support calls before cancelling. Unused calls can't be redeemed or refunded once your subscription is cancelled.
</Error>

## See also

* [Support tiers](/support/training/support-tiers) — what's included in each support level.
* [On-site training](/support/training/on-site-training) — in-person training at your space.
* [Nexudus Academy](/support/training/nexudus-academy) — self-paced courses for your admins.


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