GET

api

public

helpdesk

messages

List Help Desk Messages

curl --request GET \
  --url https://spaces.nexudus.com/api/public/helpdesk/messages \
  --header 'Authorization: Basic <encoded-value>'

import requests

url = "https://spaces.nexudus.com/api/public/helpdesk/messages"

headers = {"Authorization": "Basic <encoded-value>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};

fetch('https://spaces.nexudus.com/api/public/helpdesk/messages', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

List Help Desk Messages

Returns a list of help desk messages (support tickets) belonging to the authenticated customer. By default returns only open tickets; set showClosed=true to include resolved tickets.

Authentication

Requires a valid customer bearer token.

Query Parameters

boolean

required

true — include closed/resolved tickets. false — return only open tickets.

string

Comma-separated list of field paths to include in the response. When provided, only the specified fields are returned — useful for reducing payload size. Supports nested paths using dot notation. Example: _shape=Records.Subject,Records.Closed,Records.CreatedOn.

Response

Returns a HelpDeskMessages object containing an array of support ticket records.

Help Desk Message Fields

Identity

Field	Type	Description
`Id`	`number`	Unique numeric identifier for the message
`UniqueId`	`string`	Globally unique identifier

Core

Field	Type	Description
`Subject`	`string`	Ticket subject line
`MessageText`	`string`	Ticket body text
`Closed`	`boolean`	Whether the ticket is closed / resolved
`HasImage`	`boolean`	Whether an image attachment exists

Nested Objects

Field	Type	Description
`Department`	`object`	Help desk department (`Id`, `Name`, `Description`)
`Coworker`	`object`	Customer who opened the ticket (`Id`, `FullName`, etc.)
`Comments`	`object[]`	Array of reply comments on this ticket

Timestamps (from base)

Field	Type	Description
`CreatedOn`	`string`	Date created (business-local time)
`UpdatedOn`	`string \| null`	Date last updated (business-local time)
`CreatedOnUtc`	`string`	Date created (UTC)
`UpdatedOnUtc`	`string \| null`	Date last updated (UTC)

Examples

Fetch open tickets

GET /api/public/helpdesk/messages?showClosed=false
Authorization: Bearer {token}

Fetch all tickets including closed

GET /api/public/helpdesk/messages?showClosed=true
Authorization: Bearer {token}

TypeScript Integration

import endpoints from '@/api/endpoints'

const { resource: messages } = useTypedData(httpClient, endpoints.helpDesk.list(false))

List Help Desk Messages

curl --request GET \
  --url https://spaces.nexudus.com/api/public/helpdesk/messages \
  --header 'Authorization: Basic <encoded-value>'

import requests

url = "https://spaces.nexudus.com/api/public/helpdesk/messages"

headers = {"Authorization": "Basic <encoded-value>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};

fetch('https://spaces.nexudus.com/api/public/helpdesk/messages', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

​List Help Desk Messages

​Authentication

​Query Parameters

​Response

​Help Desk Message Fields

​Identity

​Core

​Nested Objects

​Timestamps (from base)

​Examples

​Fetch open tickets

​Fetch all tickets including closed

​TypeScript Integration

List Help Desk Messages

Authentication

Query Parameters

Response

Help Desk Message Fields

Identity

Core

Nested Objects

Timestamps (from base)

Examples

Fetch open tickets

Fetch all tickets including closed

TypeScript Integration