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July 2026
AI Enhancements: Visitor Approvals, Support Detection & Standalone Widget
  • Added Standalone AI Chat Widget documentation covering how to embed the AI assistant on any external website with a single script tag — including configuration via data-* attributes, JavaScript API control (nxAiChat.open(), close(), newSession(), destroy(), setToken()), event listening (message sent/received, booking confirmed, errors), session persistence in localStorage, geolocation support, Shadow DOM style isolation, and accessibility features
  • Added Visitor Approvals documentation explaining the new conversational AI capability that lets hosts approve or reject visitors across all channels (chat, email, WhatsApp, voice) — including natural language support (“approve Alex”, “reject John”, “approve all”), the draft-confirm-apply flow with time-limited confirmation windows, handling multiple visitors in one conversation, auto check-in integration, and what happens on the visitor record
  • Added Visitor approval on WhatsApp documentation covering the WhatsApp-specific implementation of visitor approvals — including the required Twilio content template SID for out-of-window messaging, the customisable approval message intro and option labels, the in-window free-form vs. out-of-window opt-in template flow, and how hosts reply (by number, by name, “approve all”, with the AI confirmation step before applying changes)
  • Added Support Pattern Detection agent section to Agent Types Reference documenting the proactive AI agent that detects when customers submit an unusually high number of support tickets within a configurable timeframe (default: 3 tickets in 14 days) and proposes empathetic check-in outreach — including configuration parameters (minimum ticket count, lookback window), confidence scoring based on ticket count and priority, voice message handling (detects voicemails and hangs up), and best practices for manual review before sending
  • Added Support Category Spike agent section to Agent Types Reference documenting the new internal alerting agent that detects statistically significant spikes in support issues by category (Printing, WiFi, Access, Billing, Noise, HVAC, Cleaning, Booking, Other) compared to a rolling average baseline — including AI-powered ticket classification, configuration parameters (baseline weeks, spike multiplier, minimum baseline tickets), alert format with percentage increase and sample subjects, and recommended use for identifying systemic infrastructure issues
  • Updated Visitors to reflect that the visitor approval request is now delivered on email, WhatsApp, and Passport mobile app push notifications in parallel — with a cross-link to the new WhatsApp configuration page and AI-powered approval flows
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June 2026
Guest Invoice Payment, Portal Improvements & AI Documentation
  • Added Standalone AI Chat Widget documentation covering how to embed the AI assistant on any external website with a single script tag — including configuration parameters, JavaScript API control, event listening, session persistence, geolocation, accessibility, and troubleshooting
  • Added Operator Takeover documentation explaining how operators can change the delivery channel for proposed AI actions — covering Email (AI), Voice, CoworkerMessage, and Help Desk channels with channel-specific options (email account selection for CoworkerMessage, department and priority for Help Desk), reply tracking via RFC Message-ID threading for connected email accounts, and step-by-step approval workflows
  • Added AI Conversations documentation covering the conversation list view with conversion metrics (bookings, customers, tours, contracts), channel filters (Chat, Email, WhatsApp, Voice), the unified message timeline showing AI, operator, and customer messages with channel indicators, linked AI Inbox items, and escalated help desk tickets
  • Added How Agents Work Together documentation explaining the full lifecycle of how proactive agents and conversational AI collaborate — from pattern detection through message composition, delivery via email or voice, customer replies handled by conversational AI, and escalation to your team with full context
  • Added AI Assistant documentation covering the Proactive AI Agents system — how agents monitor patterns in your space, propose actions through the AI Inbox, and execute through configured channels
  • Added Proactive Agents reference page listing all available agents, their categories, and how to access the configuration page
  • Added Configuring Agents step-by-step guide covering auto-execute, confidence thresholds, cooldown periods, rate limits, channel preferences, voice scripts, and custom prompts
  • Added Agent Types Reference comprehensive guide documenting all 14 proactive AI agents across 8 categories (Billing, Support, Knowledge, Sales, Engagement, Retention, Revenue) — including detailed information on when each agent triggers, what it monitors, message content, recommended settings, available variables, and best practices for configuration
  • Added AI Inbox guide to reviewing and managing proposed actions — covering the metrics bar, action list, status badges, filtering, the four response options (approve, edit, reject, snooze), bulk operations, and action history
  • Added Business Hours for Voice Calls documentation explaining how Nexudus ensures outbound voice calls from AI agents only happen during acceptable hours in the recipient’s local timezone, including calling windows, holiday detection, deferral rules, and timezone handling
  • Added Update Team Profile Images public API documentation covering the new PATCH endpoint for uploading, replacing, or deleting team logo and additional images (up to 3 images) with Base64 encoding and delete flags
  • Added Update Team Profile public API documentation for the PUT endpoint that updates team profile fields and social media links
  • Added Guest Invoice Payment documentation covering how operators can share a payment link for an existing invoice so customers can pay without logging in — including supported gateways, security model, and dashboard instructions
  • Updated Guest Invoice Payment to clarify invoice notification behavior: customers with portal access receive a magic log-in link, while customers without portal access receive the guest payment link
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May 2026
Documentation Quality, Security & Navigation
  • Added Cart documentation covering the multi-item shopping cart, including item management, conflict detection, order summary, payment flow, and British English localisation
  • Updated Widget Embedding to reference URL color overrides and URL Parameters Reference, with practical iframe URL examples for forcing dark or light mode when embedding the portal on another website
  • Updated URL color overrides and URL Parameters Reference to document the new Theme.ForceDarkMode and Theme.ForceLightMode query parameters, including mode priority and practical URL examples
  • Added URL color overrides guide under Member Portal Styling, explaining how to override portal colors at page load using URL parameters, how light and dark mode values behave, and how URL values are prioritised over saved styling for that session
  • Added PII redaction page for the Nexudus MCP server (v5.0.22) covering the new sign-in checkboxes, the categories of data that get tokenised, when to leave redaction on, and how to switch the setting mid-conversation in Claude and ChatGPT
  • Added Good practice guide for the Nexudus MCP server with do’s and don’ts for responsible AI use — least-privilege accounts, specific prompts, reviewing tool calls, and keeping destructive actions human-in-the-loop
  • Updated MCP authentication page to document the two new sign-in checkboxes (responsibility disclaimer and PII consent) with a screenshot of the updated login page
  • Updated MCP available tools to add nexudus_change_pii_redaction_setting and nexudus_reauthenticate, and explained the read/write annotations that drive approval prompts in clients like ChatGPT
  • Expanded MCP troubleshooting with start-of-conversation tips (mention Nexudus by name, be specific, confirm the connector is connected) and a dedicated PII redaction issues section
  • Removed the self-hosting section from MCP telemetry — the MCP server is not currently self-hostable
  • Added URL Parameters Reference documenting all query and path parameters accepted by Members Portal pages — enabling deep-linking from external sites, emails, and automation workflows into bookings, checkout, events, courses, store, and more
  • Updated Day Passes AI documentation to include bookable resources (Day Pass, Day Office, and Hot Desk) now returned alongside day pass products
  • Released CLI v5.0.17 with completed PII redaction implementation across all entity types, including foreign-key entity redaction and ToString, UpdatedBy and CreatedBy base redaction
  • Released CLI v5.0.18 with 2FA-based PII unlock using secure cookie validation, preventing AI agents from bypassing redaction while allowing human operators temporary access
  • Enriched entity reference with descriptions added to 95 entity files, enum definitions to 37 entity files, and improved property descriptions across 166 entity JSON files using documentation-informed generation
  • Added comprehensive Nexudus MCP server documentation covering how to connect AI assistants like Claude and ChatGPT to your Nexudus account, including dedicated setup guides for Claude.ai, ChatGPT, Claude Desktop, Claude Code, and VS Code with GitHub Copilot, plus reference pages on authentication, available tools, sessions, telemetry, and troubleshooting
  • Added Resources Provider documentation explaining when and how to wrap booking components in a resources context wrapper on pages that do not provide it by default (such as the Home page or Dashboard)
  • Updated Page Section Components with context requirement notes for ResourceList, ResourceCalendar and BookingEdit components
  • Added Custom Fields in Records guide explaining how to read and set custom field values on any REST API record using the CustomFields array, with examples for GET and PUT requests
  • Added Download Statement PDF and Preview Next Invoice PDF public API documentation for the new billing endpoints
  • Updated My Invoices documentation with the new Download statement and Preview next invoice actions
  • Clarified guest checkout availability conditions to specify that only Stripe, Spreedly, or PayPal gateways support guest checkout (GoCardless is excluded)
  • Updated payment methods documentation to reflect that Pay via Invoice is now available for events in addition to bookings, with event-specific cancellation rules
  • Corrected GoCardless availability conditions to clarify that eligibility is based on the customer’s membership status rather than basket contents
  • Expanded WhatsApp channel setup with multi-location guidance — including network locations, inventory behaviour across locations, and a new FAQ entry on using one number vs. separate numbers per location
  • Added comprehensive payment methods documentation covering Spreedly, Stripe Checkout, PayPal, GoCardless, pay via invoice, nothing to pay, pay via team, and hosted providers — including when each method is available to customers
  • Fixed casing consistency across documentation pages
  • Added PII redaction documentation for the CLI (available from version 5.0.16), including tokenized output guidance and secure handling in non-interactive usage
  • Replaced mechanical CamelCase-to-space property descriptions with LLM-generated documentation-informed descriptions for improved clarity in CLI and MCP tool outputs
  • Added comprehensive Google Analytics in iframe contexts documentation
  • Documented Content Security Policy (CSP) guidelines and storage requirements
  • Enhanced documentation for the portal styling system with clearer guidelines for developers
  • Updated documentation for editor URL handling and navigation configuration
  • Improved pagination documentation with clearer examples and best practices
  • Renamed blog section to articles throughout documentation to reflect portal terminology
  • Added recommended image sizes guide for content creators
  • Refined migration guide with updated step ordering and improved rollback procedures
  • Documented supported HTML formatting in plans, perks, courses, and FAQ with allowed elements and attributes
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April 2026
REST API, AI Assistant & Portal Components
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March 2026
Portal Configuration, API Endpoints & Editor
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February 2026
Content & Data Model Updates
  • Updated Nexudus spelling consistency throughout documentation
  • Updated data model documentation
  • Added documentation for handling multiple customers with the same email address
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January 2026
Widget, Integration & Portal Architecture
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September 2025
Developer Hooks, State & AI
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August 2025
Dashboard & Teams Features
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July 2025
Foundation & UI Components
  • Documentation content and structure updates
  • Ongoing documentation development
  • Added Bootstrap classes and responsive media documentation