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Identity Checks

Identity checks are the document-upload steps members complete when their location asks them to verify their identity or address. The exact fields shown in the modal depend on whether the check is for identity or address.
The modal uses the same guidance your location configured for the plan. If the location restricts document types, members only see those options.

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When members see this modal

Members can see the identity check modal when they:
  • Continue a virtual office onboarding flow that requires identity verification
  • Open an identity check task from their dashboard or activity page
  • Return to a previously submitted check after a rejection

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What the modal asks for

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Address verification

The address verification modal asks the member to:
  • Choose a document type from the allowed list
  • Upload the document front image or PDF
If the location did not restrict accepted document types, all available address document types appear in the list.

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Identity verification

The identity verification modal asks the member to:
  • Choose a document type from the allowed list
  • Enter the document number
  • Enter the expiry date
  • Enter the issuing authority
  • Upload a face photo
  • Upload the document front image or PDF
  • Upload the document back image or PDF when required
Some document types do not require a back image. For example, passport-style documents can be submitted with only the front image and face photo.

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File rules

The modal only accepts these file formats:
  • PNG
  • JPG
  • PDF
If a member uploads a file in another format, the upload is rejected.

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Rejected submissions

If a previous submission was rejected, the modal shows a warning with the rejection notes so the member knows what to fix before resubmitting.

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Saving the check

When the member clicks Save, Nexudus validates the form before submitting it. If anything is missing or invalid, the modal highlights the field so the member can correct it before trying again.

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Field reference

Virtual Office Onboarding

See where identity checks appear in the onboarding flow.

Dashboard activity

Learn where members can return to pending tasks and verification requests.