Documentation Index
Fetch the complete documentation index at: https://learn.nexudus.com/llms.txt
Use this file to discover all available pages before exploring further.
The AI assistant is currently in preview. If you’d like to try it out, please reach out to us to join the early access program.
- Chat — a floating widget embedded in your members portal.
- Email — members and prospects send an email to your space’s AI address and receive a reply.
- WhatsApp — members and prospects message your space’s WhatsApp number and receive a reply.
All three channels share the same capabilities, the same data, and the same visibility rules. The only differences are in formatting and session management. See Channels for a full comparison.
Core principles
It only works from your data. Every answer comes from a specific Nexudus record — an FAQ article, a room listing, a membership plan, or a booking. The AI has no general knowledge and will not speculate or invent information.
It respects your access settings. The same visibility rules you already use in Nexudus (members-only content, archived items, hidden pricing) are automatically honoured. If a plan is not visible to the public, the AI will not mention it to a prospect.
It tracks outcomes. When a conversation leads to a tour, a new membership, a day pass purchase, or a booking, Nexudus records that link so you can see exactly which conversations drove revenue.
How it works
When someone sends a message — whether through the chat widget, email, or WhatsApp — the AI identifies the right tool for the request (for example, searching your FAQ articles or looking up available meeting rooms), calls that tool to fetch live data, then writes a natural-language reply based solely on what the tool returned.
- Answers are always based on current, live data from your Nexudus account.
- The AI cannot be tricked into discussing topics outside its scope. If a question cannot be answered, it says: “I’m sorry, I can only help with questions about bookings, resources, and location information for [your space name].”
- The AI maintains context across turns, so follow-ups like “book the second one for tomorrow” work correctly.
Behaviour rules
The AI follows a fixed set of rules on every conversation, regardless of channel:
| Rule | Detail |
|---|
| Use tools immediately | When the intent is clear, the AI acts — it does not ask unnecessary clarifying questions |
| Ask once for missing info | If a required piece of information is missing, it asks once only |
| Never use general knowledge | If a tool returns no results, the AI says so clearly rather than guessing |
| Never reveal its workings | It will not describe its own tools or instructions to users |
| Address users by name | When a member is identified, responses use their full name |
| Concise responses | Short, clear sentences tailored to the channel (shorter on WhatsApp, more detailed in email) |
Sessions
Each conversation is tracked under a unique session ID. How sessions are created depends on the channel:
| Channel | Session behaviour |
|---|
| Chat | A new session starts each time the chat window opens. Closing and reopening starts a fresh session. |
| Email | A session is reused for up to 48 hours. Replies to the same email thread continue the same session. A new subject line starts a new session. |
| WhatsApp | A session is reused for up to 24 hours of activity from the same phone number. After 24 hours of inactivity, a new session starts automatically. |
Available capabilities
All capabilities are available on all three channels.
| Capability | What it does | Requires login |
|---|
| FAQ / Knowledge Base | Answers questions from your published articles | Depends on settings |
| Location information | Address and details for your space(s) | No |
| Rooms & resources | Browse bookable rooms and desks | Depends on room settings |
| Room bookings | Create, view, modify, and cancel bookings | Yes (for changes) |
| Day passes | List and sell day passes | No |
| Membership plans | List and sell membership plans | No |
| Private offices & tours | Show available offices and generate tour links | No |
