- Chat — a floating widget embedded in your members portal.
- Email — members and prospects send an email to your space’s AI address and receive a reply.
- WhatsApp — members and prospects message your space’s WhatsApp number and receive a reply.
Core principles
It only works from your data. Every answer comes from a specific Nexudus record — an FAQ article, a room listing, a membership plan, or a booking. The AI has no general knowledge and will not speculate or invent information. It respects your access settings. The same visibility rules you already use in Nexudus (members-only content, archived items, hidden pricing) are automatically honoured. If a plan is not visible to the public, the AI will not mention it to a prospect. It tracks outcomes. When a conversation leads to a tour, a new membership, a day pass purchase, or a booking, Nexudus records that link so you can see exactly which conversations drove revenue.How it works
When someone sends a message — whether through the chat widget, email, or WhatsApp — the AI identifies the right tool for the request (for example, searching your FAQ articles or looking up available meeting rooms), calls that tool to fetch live data, then writes a natural-language reply based solely on what the tool returned.- Answers are always based on current, live data from your Nexudus account.
- The AI cannot be tricked into discussing topics outside its scope. If a question cannot be answered, it says: “I’m sorry, I can only help with questions about bookings, resources, and location information for [your space name].”
- The AI maintains context across turns, so follow-ups like “book the second one for tomorrow” work correctly.
Behaviour rules
The AI follows a fixed set of rules on every conversation, regardless of channel:| Rule | Detail |
|---|---|
| Use tools immediately | When the intent is clear, the AI acts — it does not ask unnecessary clarifying questions |
| Ask once for missing info | If a required piece of information is missing, it asks once only |
| Never use general knowledge | If a tool returns no results, the AI says so clearly rather than guessing |
| Never reveal its workings | It will not describe its own tools or instructions to users |
| Address users by name | When a member is identified, responses use their full name |
| Concise responses | Short, clear sentences tailored to the channel (shorter on WhatsApp, more detailed in email) |
Sessions
Each conversation is tracked under a unique session ID. How sessions are created depends on the channel:| Channel | Session behaviour |
|---|---|
| Chat | A new session starts each time the chat window opens. Closing and reopening starts a fresh session. |
| A session is reused for up to 48 hours. Replies to the same email thread continue the same session. A new subject line starts a new session. | |
| A session is reused for up to 24 hours of activity from the same phone number. After 24 hours of inactivity, a new session starts automatically. |
Available capabilities
All capabilities are available on all three channels.| Capability | What it does | Requires login |
|---|---|---|
| FAQ / Knowledge Base | Answers questions from your published articles | Depends on settings |
| Location information | Address and details for your space(s) | No |
| Rooms & resources | Browse bookable rooms and desks | Depends on room settings |
| Room bookings | Create, view, modify, and cancel bookings | Yes (for changes) |
| Day passes | List and sell day passes | No |
| Membership plans | List and sell membership plans | No |
| Private offices & tours | Show available offices and generate tour links | No |