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Documentation Index

Fetch the complete documentation index at: https://learn.nexudus.com/llms.txt

Use this file to discover all available pages before exploring further.

The AI handles the full booking lifecycle for logged-in members. All booking operations require the member to be identified — on the chat channel this means being signed in; on email and WhatsApp the member is identified by their email address or phone number. The AI will prompt unidentified users to log in or provide contact details before proceeding.

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Creating a booking

The AI guides a member through booking in a three-step flow: draft → confirm → create. Step 1 — Draft. The AI finds available rooms matching the member’s request (room name or type, date, start time, duration). It returns a summary showing the room, desk, start and end time, price, and any required custom fields (such as “number of attendees”). Times are automatically rounded to the nearest 15-minute interval. Step 2 — Confirm. The member reviews the draft. A short-lived confirmation token is issued. The member confirms by replying (e.g. “yes, book it”). The confirmation window depends on the channel — 10 minutes for chat, 1 hour for WhatsApp, 4 hours for email. See Channels for details. Step 3 — Create. The booking is created in Nexudus. If payment is required upfront, the AI provides a link to complete payment before the booking is finalised.
Chat showing a booking creation: user requests room, AI shows draft with details, user confirms, booking confirmed with reference
If the room has required custom fields, the AI will ask for those values before completing the booking. The booking is not created until all required fields are provided.

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Viewing bookings

Members can ask the AI to show their upcoming or past bookings: “what bookings do I have this week?”, “show me my meetings for Thursday.” The AI returns a list of matching bookings with room name, desk, start time, and end time. Results can be filtered by date range or by room name.
Chat showing a list of upcoming bookings returned by the AI

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Modifying a booking

Members can ask to change the time, date, duration, or room of an existing booking. The AI uses the same draft → confirm → update flow as creation. For relative changes (“extend my 3pm meeting by an hour”), the member can first ask the AI to retrieve the current booking details, then request the modification.
Chat showing a booking modification: move my 3pm meeting to 4pm, AI shows updated draft, member confirms

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Cancelling a booking

The AI cancels bookings after collecting a reason and confirming with the member. The flow is:
  1. The AI asks the member which booking to cancel (or the member specifies it directly).
  2. The AI presents a list of localised cancellation reason options.
  3. The member selects a reason.
  4. The AI shows a confirmation summary and asks the member to confirm.
  5. On confirmation, the booking is cancelled and the reason is recorded in Nexudus.
Chat showing a cancellation: member requests cancellation, AI asks for reason with localised options, member selects, AI confirms

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Cancellation reasons

The AI records the cancellation reason as a structured value in Nexudus:
Reason
No longer needed
Too expensive
Bad previous experience
Rebooked for a different time
Failed to pay upfront
Other
The AI maps the member’s natural-language reply to the closest matching reason, supporting English, Spanish, and French.

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Conversion tracking

When a booking is created through the AI, a “Booking created” badge (teal colour) appears on the conversation in the AI Conversations list, with a direct link to the Booking record. See Conversion Tracking for a full explanation of how session IDs work.