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The FAQ page provides a searchable knowledge base of frequently asked questions for your members.
FAQ page

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What members see

A table of FAQ articles with the following columns:

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Full article view

Clicking “Read more” opens a modal with the complete answer rendered from HTML, displayed at a comfortable reading size.

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Supported HTML formatting in FAQ articles

FAQ articles support rich HTML formatting. When creating or editing an FAQ article, you can use the following HTML elements and attributes:

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Allowed HTML tags

Basic text formatting: <p>, <br>, <strong>, <b>, <em>, <i>, <u>, <s>, <code>, <pre>, <h1> – <h6>, <blockquote>, <ul>, <ol>, <li>, <dl>, <dt>, <dd>, <table>, <thead>, <tbody>, <tfoot>, <tr>, <th>, <td>, <hr>, <div>, <span> Rich media: <a>, <img>, <video>, <iframe>

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Allowed attributes

Links (<a>): href, title, target, rel Images (<img>): src, alt, title, width, height, style Videos (<video>): Standard HTML5 video attributes Embedded content (<iframe>): src, width, height, allow, frameborder, allowfullscreen, style (YouTube videos are supported)

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Key features

  • Direct linking — append ?faq_id=123 to the URL to open a specific article automatically.
  • AI integration — can trigger an AI chat assistant for answers not covered in the FAQ.
  • Empty state — shows a “No results” message when no articles match the current filters.

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Configurable sections

FAQ articles are created in the Nexudus dashboard. Organise them into categories to help members find answers faster.