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Overview

You can book one-to-one training calls with one of our support specialists directly from the Admin Panel.
All new Nexudus customers get 2 support calls as part of their onboarding. These calls are included and free of charge.
Individual support calls cost £175 per call. If you’re on the AMA Support Package, you can book up to 4 free calls per calendar month; any additional calls are charged £175 each.

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How to book a training call

  1. Click the lifesaver/buoy icon in the top right corner of the Admin Panel.
  2. Click One-to-one training.
  3. Select Online training. Calls are offered in English or Spanish — pick Formación Online for a call in Spanish.
  4. Select a date and time on the calendar, making sure the timezone matches your current time.
  5. Click Confirm.
  6. Click Add guest if you want other members of staff to join.
  7. Select your training type from the list, based on the topics you want to cover. For example, if you have questions about invoices and payment gateways, pick Billing.
  8. Add any questions or specific topics you want to cover in How can we help you to get the best out of this session?.
  9. Click Schedule Event.
You’ve now booked a support call with one of our specialists. The charge is automatically added to your next Nexudus invoice.
Avoid inviting more than 5 guests per call, so everyone can make the most of the session.

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AMA Support Package

The AMA (Ask Me Anything) support package lets you book 4 support calls per calendar month with one of our support specialists. The AMA subscription costs £300 per calendar month — a 57% discount compared to booking 4 individual sessions.
The AMA package has a minimum subscription period of 3 months. You can cancel at any point after this initial period.

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Benefits

  • Train new team members as they join your space
  • Hold regular refresher training sessions on the topic of your choice
  • Troubleshoot issues with your account live
  • Run Q&A sessions to ask all your questions
  • Discuss strategies based on your space’s needs and evolution
  • Stay up to date with our latest feature releases

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Signing up

To sign up, contact support and let them know you’d like to join. You’ll receive a confirmation email once you can start using your package.
We charge the AMA package per calendar month. For example, if you sign up on 16 September, you need to book your 4 calls before 30 September, when they automatically expire. You book your 4 monthly calls between the 1st and the last day of each calendar month, regardless of when you’re invoiced.

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Booking AMA calls

Once our team confirms your AMA subscription, you book your calls the same way as any regular support call. Your first 4 calls each month are automatically free; each additional call is charged £175.
AMA training calls always draw down the credits of the calendar month in which they happen. For example, a call held in June deducts from your June AMA credits, even if you booked it in May.

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Cancelling your AMA subscription

After your minimum 3-month period, you can cancel at any time by emailing support@nexudus.com. You’ll receive a confirmation email once your subscription is cancelled.

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See also