Managing your reseller account

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Overview

Once you’ve decided to become a Nexudus reseller, this page walks you through setting up your account, adding your customers, and getting paid.

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What you need

• An admin account in Nexudus. If you don’t have one yet, get in touch with our team at sales@nexudus.com and they’ll create an admin account for you.
• A Stripe account. All reseller payments are processed exclusively through Stripe. If you don’t have one, you can open one at dashboard.stripe.com/register.

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Creating your reseller account

Creating your reseller partner account is a three-step process.

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Step 1. Enrol as a reseller

Provide some information about you and your organisation:

1. Go to dashboard.nexudus.com/reseller/new.
2. Log in to your Nexudus admin account.
3. Click Start.
4. Add your Reseller name.
5. Add a short description of the services you provide and click Next. This information may be published on our Reseller and Consultants page.
6. Upload a photo of yourself along with your logo and click Next.
7. Add your website URL, contact email, and phone number, then click Next.
8. Add up to two testimonials and click Next.
9. Choose the currency of the payments you’ll receive and click Next.

You’re redirected to your reseller dashboard, where you can add more profile details, add customer accounts, and connect your account to Stripe.

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Step 2. Connect your Stripe account

All reseller payments are processed through Stripe, so you need to connect your account before receiving any payment:

1. Go to dashboard.nexudus.com/reseller.
2. Log in if you aren’t already.
3. Click Connect to Stripe.

You’re redirected to Stripe, where you connect your Stripe account to Nexudus by following the on-screen instructions. Once complete, you’re redirected back to your reseller dashboard with Stripe showing as connected.

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Step 3. Sign your agreement and activate your account

Once you’ve completed the required steps, get in touch with our team at sales@nexudus.com. They’ll help you finalise the reseller agreement signature and activate your account. As soon as your account is activated, you can start managing your accounts and receiving payments.

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Adding customers

Once your reseller account is activated, you can create new accounts for your customers. Each account represents a new customer with one or more locations in Nexudus.

1. Go to dashboard.nexudus.com/resellers/resellerAccounts.
2. Click Add account.
3. Complete the form with the new account’s details.
4. Save your changes.

Once you’ve created a customer account, you can access it by clicking the Access button.

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Adding sub-accounts

For operators running more than one location, create sub-accounts after creating their network account:

1. Go to dashboard.nexudus.com/resellers/resellerAccounts.
2. Log in if you aren’t already.
3. Click the three-dot icon next to the main account.
4. Click Add sub-account.
5. Name the new sub-account.
6. Save your changes.

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Inviting customers

When you create a new account as a reseller, you’re initially the only user with access. Based on your reseller tier, you’ll prepare the customer’s account to different depths. Generally, you invite customers once their basic details and settings are defined, so they can access the location and start getting to grips with the platform:

1. Go to dashboard.nexudus.com/resellers/resellerAccounts.
2. Log in if you aren’t already.
3. Click the three-dot icon next to the relevant account.
4. Click Invite customer.
5. Add the customer’s Full name and Email.
6. Save your changes.

The customer receives an email prompting them to log in for the first time and set their own password within a few minutes.

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Receiving payments

Nexudus sends you a payout summary every month, showing how much commission you’ve earned over the last month. This payout is not a payment — you need to invoice Nexudus for the value of the payout to receive your money. To upload your invoice:

1. Go to dashboard.nexudus.com/resellers/resellerPayouts.
2. Log in if you aren’t already.
3. Click Payouts.
4. Click the payout you want to invoice.
5. Click Upload file and select your invoice in PDF format.
6. Save your changes.

You’ll receive your payment within a few days of uploading your invoice.

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See also

• Nexudus Partner Program — the reseller tiers and how to join.
• Reseller agreement — the full terms of the partnership.