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Overview

Announcements are short notifications displayed to customers on the members portal and mobile app. Use them for time-sensitive notices: a closure, a system change, an important reminder. Unlike articles, announcements are brief, prominent, and plain text.

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How to access

Navigate to Community → Announcements in the dashboard. content announcements

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Key concepts

  • Plain text only. Announcement bodies support plain text — no bold, italics, or lists. Keep them to a sentence or two.
  • Optional image and button. An announcement can include an image and a call-to-action button that links somewhere.
  • Timing. Set when the announcement starts and ends so it appears and disappears automatically.

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Posting an announcement

1

Open Announcements

Go to Community → Announcements and click + New announcement.
2

Write the message

Enter the short plain-text message. Lead with what changed and what members should do.
3

Add optional extras

Attach an image and/or a call-to-action button if useful.
4

Set the window and publish

Choose the start and end times, then publish.

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Best practices

  • One announcement per issue. Stacking several notices makes each less noticeable.
  • Always set an end time. An announcement about a one-day closure that lingers for a week trains members to ignore the banner.
  • Link, don’t explain. If detail is needed, point the button to an article rather than cramming it into the notice.
For anything members must act on (not just read), pair the announcement with a newsletter email so it reaches people who aren’t checking the portal.
  • Articles — longer-form content announcements can link to
  • Newsletters — pushing the same news by email