When enabled, the product charge is always invoiced directly to the customer who purchased it — even if they belong to a team where another member normally pays. Use this for personal items that should not be billed to the team.
The Benefits tab lets you bundle credits, passes, and allowances with a product. When a customer purchases the product, these benefits are activated automatically.
Benefit type
What it provides
Money credit
A monetary credit applied to the customer’s booking balance
Time credit
An allowance of booking time for specific resource types
Passes
One or more passes granting time-limited access to the space
Printing credit
An allowance for printing services
Benefits are multiplied by the purchase quantity. For example, if a product includes 2 passes and the customer buys 3 units, they receive 6 passes.
Use benefit bundles to create “credit packs” — for example, a product that gives 10 hours of meeting room credit when purchased.
Products can be added to a customer’s contract as recurring charges. The product is invoiced each billing cycle alongside the plan fee. This is configured from the contract page, not from the product itself.
Products can be linked to resources as booking add-ons. When a customer books that resource, they can optionally add the linked product (e.g., adding catering to a meeting room booking). This is configured from the resource page.
Use descriptive names and images — customers see these in the portal shop, so make them clear and appealing.
Set up categories consistently — use the same tags (e.g., “Food & Beverage”, “Office supplies”) across products for a clean shop layout.
Use stock tracking for physical items to avoid overselling and get alerts when you need to reorder.
Use “Members only” restrictions to create exclusive products available only to customers on certain plans.
Bundle benefits to create compelling credit packs or day pass packages that customers can self-purchase.
Enable pro-rating for recurring contract add-ons so customers joining mid-cycle are charged fairly.
Use the “Invoice the purchasing customer” option for personal items in team billing scenarios (e.g., food, personal printing) so the cost stays with the buyer.
