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Overview

A virtual office gives a customer a business address at your location, and handles the mail and parcels that arrive for them, without them using your space. With the Virtual Offices add-on, Nexudus adds what you need to run that service:
  • Virtual office plans, with the delivery handling options you offer, the charges for each, and limits on recipients and addresses. See Virtual office plans.
  • Onboarding and compliance: proof of address and ID, AML screening of company directors, and an onboarding form. The contract can wait to start until the checks pass. See Onboarding and compliance.
  • Delivery handling: each customer chooses what happens to their mail, parcels, checks and publicity, for example scan and forward, or shred. Each delivery then shows the steps to follow, and the charges for each. See Handle virtual office deliveries.
Customers sign up and set their preferences in the Members Portal. See Virtual office onboarding.

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Turn on Virtual Offices

The Virtual Offices add-on costs 50 for 10 mailboxes, plus 5 per month for each additional mailbox, in your account’s currency. Only the account owner can buy or cancel it.
  1. Go to Settings → General settings → Your Nexudus subscription and open the Add-on subscriptions tab.
  2. On the Virtual Office subscription card, select Purchase Virtual Offices.
Other admins see Contact account owner to activate instead.

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What changes when it’s on

Without the add-on, you can still log deliveries for any customer, notify them and mark them as collected. See Deliveries.