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Overview

NexIO puts a self-service check-in/check-out kiosk at your reception. Visitors and members badge themselves in and out without waiting for staff, freeing your front desk. Beyond basic check-in, NexIO also handles parcel delivery notifications and can place VoIP calls to connect visitors with their hosts. NexIO home screen

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Home screen

The home screen adapts to your settings. Available actions:
  • Check in — members and visitors find themselves and check in.
  • Check out — anyone currently checked in can check out (when enabled).
  • Register as a visitor — walk-in guests create a visitor record on the spot (when self-registration is enabled).
  • Parcel delivery — mark a parcel as delivered and notify the recipient (when deliveries are enabled).
  • Live occupancy — a capacity indicator showing how many people are currently in the space, polled every 5 minutes (when enabled).

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Check-in methods

Which check-in methods appear depends on your settings: You can mix and match — for example, enable QR for everyone and PIN for members only.

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Multiple-person check-in

If a PIN or QR code maps to a household or team account, NexIO shows all eligible people and lets you check in one or several at once.

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Visitor registration

When visitor self-registration is enabled, walk-in guests can:
  1. Enter their name, email, and the name of the person they’re visiting.
  2. Agree to your terms and conditions (if required).
  3. Receive a visitor record that appears in the Admin Panel.
If host approval is required, the visit stays pending until the host approves it from the Admin Panel or receives a notification.

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Parcel delivery

When deliveries are enabled, staff or visitors can:
  1. Search for the recipient by name.
  2. Mark the parcel as delivered.
  3. The recipient is notified that their parcel has arrived.

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VoIP calls

When VoIP is enabled (requires Twilio), NexIO can place phone calls directly from the tablet:
  • Visitor → Host — a visitor checks in and taps to call the person they’re visiting.
  • Staff → Member — when handling a delivery, staff can call the member the parcel is for.
  • Courier → Reception — a delivery driver can call your reception number from the tablet.
The tablet acts as a speakerphone, so no handset is needed.

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How to set up

1

Prepare the tablet

Use a tablet that meets the device requirements and disable auto-lock so the screen stays on.
2

Activate the app

In the Admin Panel, activate NexIO for the location(s) where you’ll use it. Setup takes a few minutes and only needs to be done once.
3

Configure check-in methods

Enable the check-in methods you want (PIN, QR, Bluetooth) and decide whether visitors can self-register, whether host approval is required, and whether to show live occupancy.

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Settings

Configure from the NexIO settings page in the Admin Panel:
  • Check-in methods — PIN, QR code, and Bluetooth toggles for members and visitors separately.
  • Visitor self-registration — allow walk-in guests to create their own visitor record.
  • Host approval — require the host to approve visits before they’re confirmed.
  • Terms and conditions — require visitors to agree to your T&C during registration.
  • Check-out — allow people to check themselves out.
  • Live occupancy — show a real-time headcount on the home screen.
  • Parcels and deliveries — enable the delivery flow and VoIP notifications.
  • VoIP — enable phone calls and set the reception number.
  • Branding — colours, banner image, and location name.