GET

api

public

helpdesk

messages

{messageId}

Get Help Desk Message

curl --request GET \
  --url https://spaces.nexudus.com/api/public/helpdesk/messages/{messageId} \
  --header 'Authorization: Basic <encoded-value>'

import requests

url = "https://spaces.nexudus.com/api/public/helpdesk/messages/{messageId}"

headers = {"Authorization": "Basic <encoded-value>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};

fetch('https://spaces.nexudus.com/api/public/helpdesk/messages/{messageId}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

{
  "Id": 123,
  "Subject": "<string>",
  "MessageText": "<string>",
  "Closed": true,
  "CreatedOn": "<string>"
}

Get Help Desk Message

Returns the complete details of a specific help desk message (support ticket), including status and associated metadata.

Authentication

Requires a valid customer bearer token. The message must belong to the authenticated customer.

Path Parameters

number

required

Numeric identifier of the help desk message. Returned as Id from the message list.

Query Parameters

string

Comma-separated list of field paths to include in the response. When provided, only the specified fields are returned — useful for reducing payload size. Supports nested paths using dot notation. Example: _shape=Subject,MessageText,Closed,Comments.

Response

Returns a HelpDeskMessage object.

number

required

Unique identifier for the message.

string

required

Subject line of the support ticket.

string

Full body text of the message.

boolean

true when the ticket has been closed.

string

Creation timestamp in ISO 8601 format.

Examples

Fetch message details

GET /api/public/helpdesk/messages/501
Authorization: Bearer {token}

TypeScript Integration

import endpoints from '@/api/endpoints'

const { resource: message } = useTypedData(httpClient, endpoints.helpDesk.one(501))

Create Help Desk MessageCreates a new help desk support ticket.

Get Help Desk Message

curl --request GET \
  --url https://spaces.nexudus.com/api/public/helpdesk/messages/{messageId} \
  --header 'Authorization: Basic <encoded-value>'

import requests

url = "https://spaces.nexudus.com/api/public/helpdesk/messages/{messageId}"

headers = {"Authorization": "Basic <encoded-value>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};

fetch('https://spaces.nexudus.com/api/public/helpdesk/messages/{messageId}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

{
  "Id": 123,
  "Subject": "<string>",
  "MessageText": "<string>",
  "Closed": true,
  "CreatedOn": "<string>"
}

​Get Help Desk Message

​Authentication

​Path Parameters

​Query Parameters

​Response

​Examples

​Fetch message details

​TypeScript Integration

Get Help Desk Message

Authentication

Path Parameters

Query Parameters

Response

Examples

Fetch message details

TypeScript Integration