Search CannedResponses

GET

api

crm

cannedresponses

curl --request GET \
  --url https://spaces.nexudus.com/api/crm/cannedresponses \
  --header 'Authorization: Basic <encoded-value>'

const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};

fetch('https://spaces.nexudus.com/api/crm/cannedresponses', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

{
  "Records": [
    {}
  ],
  "CurrentPage": 123,
  "CurrentPageSize": 123,
  "CurrentOrderField": "<string>",
  "CurrentSortDirection": 123,
  "FirstItem": 123,
  "LastItem": 123,
  "TotalItems": 123,
  "TotalPages": 123,
  "HasNextPage": true,
  "HasPreviousPage": true
}

A CannedResponse, also called a message macro, is a reusable CRM message template owned by a location and identified by a required name, optional subject, and optional HTML body.

Authentication

This endpoint requires OAuth2 authentication. Include a valid bearer token in the Authorization header. The authenticated user must be a full unrestricted administrator or have the CannedResponse-List role.

Query Parameters

Pagination & Sorting

integer

default:"1"

The page number to retrieve.

integer

default:"25"

The number of records per page.

string

The property name to sort results by (e.g. Name, CreatedOn).

integer

Sort direction. 0 for ascending, 1 for descending.

Filters

integer

Filter by iD of the location that owns this message macro; the user must have access to the location.

string

Filter by display value for Business.Name..

string

Filter by required name used to identify this reusable message macro.

string

Filter by optional subject line for the message macro.

string

Filter by optional HTML body content for the reusable message macro.

Range Filters

string

Filter records created on or after this date. Format: YYYY-MM-DDTHH:mm.

string

Filter records created on or before this date. Format: YYYY-MM-DDTHH:mm.

string

Filter records updated on or after this date. Format: YYYY-MM-DDTHH:mm.

string

Filter records updated on or before this date. Format: YYYY-MM-DDTHH:mm.

Code Examples

Simple listing

curl -X GET \
  "https://spaces.nexudus.com/api/crm/cannedresponses?page=1&size=15&orderBy=Name&dir=0" \
  -H "Authorization: Bearer YOUR_TOKEN"

const response = await fetch(
  'https://spaces.nexudus.com/api/crm/cannedresponses?' + new URLSearchParams({
    page: 1,
    size: 15,
    orderBy: 'Name',
    dir: 1 // Ascending
  }),
  {
    headers: {
      'Authorization': 'Bearer YOUR_TOKEN'
    }
  }
);

const data = await response.json();

import requests

response = requests.get(
    'https://spaces.nexudus.com/api/crm/cannedresponses',
    params={
        'page': 1,
        'size': 15,
        'orderBy': 'Name',
        'dir': 0 // Ascending
    },
    headers={
        'Authorization': 'Bearer YOUR_TOKEN'
    }
)

data = response.json()

Filtering by Name

curl -X GET \
  "https://spaces.nexudus.com/api/crm/cannedresponses?CannedResponse_Name=example-value&orderBy=Name&dir=0" \
  -H "Authorization: Bearer YOUR_TOKEN"

const response = await fetch(
  'https://spaces.nexudus.com/api/crm/cannedresponses?' + new URLSearchParams({
    CannedResponse_Name: 'example-value',
    orderBy: 'Name',
    dir: 1
  }),
  {
    headers: {
      'Authorization': 'Bearer YOUR_TOKEN'
    }
  }
);

const data = await response.json();

import requests

response = requests.get(
    'https://spaces.nexudus.com/api/crm/cannedresponses',
    params={
        'CannedResponse_Name': 'example-value',
        'orderBy': 'Name',
        'dir': 0 // Ascending
    },
    headers={
        'Authorization': 'Bearer YOUR_TOKEN'
    }
)

data = response.json()

Range filters

curl -X GET \
  "https://spaces.nexudus.com/api/crm/cannedresponses?from_CannedResponse_UpdatedOn=2025-01-01T00:00&to_CannedResponse_UpdatedOn=2025-12-31T23:59&orderBy=UpdatedOn&dir=0" \
  -H "Authorization: Bearer YOUR_TOKEN"

const response = await fetch(
  'https://spaces.nexudus.com/api/crm/cannedresponses?' + new URLSearchParams({
    from_CannedResponse_UpdatedOn: '2025-01-01T00:00',
    to_CannedResponse_UpdatedOn: '2025-12-31T23:59',
    orderBy: 'UpdatedOn',
    dir: 1 // Descending
   }),
  {
    headers: {
      'Authorization': 'Bearer YOUR_TOKEN'
    }
  }
);

const data = await response.json();

import requests

response = requests.get(
    'https://spaces.nexudus.com/api/crm/cannedresponses',
    params={
        'from_CannedResponse_UpdatedOn': '2025-01-01T00:00',
        'to_CannedResponse_UpdatedOn': '2025-12-31T23:59',
        'orderBy': 'UpdatedOn',
        'dir': 1 // Descending
    },
    headers={
        'Authorization': 'Bearer YOUR_TOKEN'
    }
)

data = response.json()

Response

200

CannedResponse[]

The list of CannedResponse records matching the query. See the Get one CannedResponse endpoint for the full list of properties returned for each record.

Partial records — The listing endpoint returns a summary representation of each CannedResponse. The following fields are not populated in the Records[] response: MessageText.To get all fields, fetch the full record using the Get one CannedResponse endpoint.Important for updates: When updating a record via PUT, always retrieve the full record with a GET request first, apply your changes to that complete data, and then send the updated record. Do not use data from a listing response as the base for a PUT request, as missing fields may be unintentionally cleared.

integer

Current page number.

integer

Number of records per page.

string

The field used for sorting.

integer

The sort direction (0 = ascending, 1 = descending).

integer

Index of the first item on the current page.

integer

Index of the last item on the current page.

integer

Total number of matching records across all pages.

integer

Total number of pages.

boolean

Whether there is a next page of results.

boolean

Whether there is a previous page of results.

Example Response

{
  "Records": [
    {
      "BusinessId": 0,
      "BusinessName": null,
      "Name": "",
      "Subject": null,
      "Id": 87654321,
      "UpdatedOn": "2025-01-15T10:30:00Z",
      "CreatedOn": "2025-01-10T08:00:00Z",
      "UniqueId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
      "UpdatedBy": "admin@example.com",
      "IsNew": false,
      "SystemId": null,
      "ToStringText": "CannedResponse Example",
      "LocalizationDetails": null,
      "CustomFields": null
    }
  ],
  "CurrentPageSize": 15,
  "CurrentPage": 1,
  "CurrentOrderField": "Name",
  "CurrentSortDirection": 1,
  "FirstItem": 1,
  "HasNextPage": false,
  "HasPreviousPage": false,
  "LastItem": 1,
  "PageNumber": 1,
  "PageSize": 15,
  "TotalItems": 1,
  "TotalPages": 1
}

Search CannedResponses

curl --request GET \
  --url https://spaces.nexudus.com/api/crm/cannedresponses \
  --header 'Authorization: Basic <encoded-value>'

const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};

fetch('https://spaces.nexudus.com/api/crm/cannedresponses', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

{
  "Records": [
    {}
  ],
  "CurrentPage": 123,
  "CurrentPageSize": 123,
  "CurrentOrderField": "<string>",
  "CurrentSortDirection": 123,
  "FirstItem": 123,
  "LastItem": 123,
  "TotalItems": 123,
  "TotalPages": 123,
  "HasNextPage": true,
  "HasPreviousPage": true
}

Overview

Apps & Marketplace

Billing

Collaboration

Community

Content

CRM

Security

Spaces

Support

System

Authentication

Query Parameters

Filters

Range Filters

Code Examples

Simple listing

Filtering by Name

Range filters

Response

200

​Authentication

​Query Parameters

​Pagination & Sorting

​Filters

​Range Filters

​Code Examples

​Simple listing

​Filtering by Name

​Range filters

​Response

​200

Authentication

Query Parameters

Pagination & Sorting

Filters

Range Filters

Code Examples

Simple listing

Filtering by Name

Range filters

Response

200