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GET
/
api
/
support
/
helpdeskcomments
Search HelpDeskComments
curl --request GET \
  --url https://spaces.nexudus.com/api/support/helpdeskcomments \
  --header 'Authorization: Basic <encoded-value>'
{
  "Records": [
    {}
  ],
  "CurrentPage": 123,
  "CurrentPageSize": 123,
  "CurrentOrderField": "<string>",
  "CurrentSortDirection": 123,
  "FirstItem": 123,
  "LastItem": 123,
  "TotalItems": 123,
  "TotalPages": 123,
  "HasNextPage": true,
  "HasPreviousPage": true
}
A HelpDeskComment represents a reply or internal note on a help desk message (support ticket). Comments track the conversation between staff and customers on a support request.

​
Authentication

This endpoint requires OAuth2 authentication. Include a valid bearer token in the Authorization header. The authenticated user must be a full unrestricted administrator or have the HelpDeskComment-List role.

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Query Parameters

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Pagination & Sorting

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page
integer
default:"1"
The page number to retrieve.
​
size
integer
default:"25"
The number of records per page.
​
orderBy
string
The property name to sort results by (e.g. Name, CreatedOn).
​
dir
integer
Sort direction. 0 for ascending, 1 for descending.

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Filters

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HelpDeskComment_HelpDeskMessage
integer
Filter by iD of the help desk message linked to this record.
​
HelpDeskComment_Coworker
integer
Filter by iD of the coworker linked to this record.
​
HelpDeskComment_Coworker_FullName
string
Filter by display name of the linked coworker full (read-only).
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HelpDeskComment_MessageText
string
Filter by the message text value for this help desk comment.
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HelpDeskComment_Internal
boolean
Filter by whether internal is enabled.
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HelpDeskComment_ImageFileName
string
Filter by current file name of the image (read-only; upload via the corresponding URL field).
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HelpDeskComment_NewImageUrl
string
Filter by uRL of a new file to upload as the image.
​
HelpDeskComment_ClearImage
boolean
Filter by set to true to remove the current image file.

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Range Filters

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from_HelpDeskComment_CreatedOn
string
Filter records created on or after this date. Format: YYYY-MM-DDTHH:mm.
​
to_HelpDeskComment_CreatedOn
string
Filter records created on or before this date. Format: YYYY-MM-DDTHH:mm.
​
from_HelpDeskComment_UpdatedOn
string
Filter records updated on or after this date. Format: YYYY-MM-DDTHH:mm.
​
to_HelpDeskComment_UpdatedOn
string
Filter records updated on or before this date. Format: YYYY-MM-DDTHH:mm.

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Code Examples

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Simple listing

curl -X GET \
  "https://spaces.nexudus.com/api/support/helpdeskcomments?page=1&size=15&orderBy=MessageText&dir=0" \
  -H "Authorization: Bearer YOUR_TOKEN"

​
Filtering by MessageText

curl -X GET \
  "https://spaces.nexudus.com/api/support/helpdeskcomments?HelpDeskComment_MessageText=example-value&orderBy=MessageText&dir=0" \
  -H "Authorization: Bearer YOUR_TOKEN"

​
Range filters

curl -X GET \
  "https://spaces.nexudus.com/api/support/helpdeskcomments?from_HelpDeskComment_UpdatedOn=2025-01-01T00:00&to_HelpDeskComment_UpdatedOn=2025-12-31T23:59&orderBy=UpdatedOn&dir=0" \
  -H "Authorization: Bearer YOUR_TOKEN"

​
Response

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200

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Records
HelpDeskComment[]
The list of HelpDeskComment records matching the query. See the Get one HelpDeskComment endpoint for the full list of properties returned for each record.
​
CurrentPage
integer
Current page number.
​
CurrentPageSize
integer
Number of records per page.
​
CurrentOrderField
string
The field used for sorting.
​
CurrentSortDirection
integer
The sort direction (0 = ascending, 1 = descending).
​
FirstItem
integer
Index of the first item on the current page.
​
LastItem
integer
Index of the last item on the current page.
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TotalItems
integer
Total number of matching records across all pages.
​
TotalPages
integer
Total number of pages.
​
HasNextPage
boolean
Whether there is a next page of results.
​
HasPreviousPage
boolean
Whether there is a previous page of results.
Example Response
{
  "Records": [
    {
      "HelpDeskMessageId": 0,
      "CoworkerId": 0,
      "CoworkerFullName": null,
      "MessageText": "",
      "Internal": false,
      "ImageFileName": null,
      "NewImageUrl": null,
      "ClearImageFile": null,
      "Id": 87654321,
      "UpdatedOn": "2025-01-15T10:30:00Z",
      "CreatedOn": "2025-01-10T08:00:00Z",
      "UniqueId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
      "UpdatedBy": "admin@example.com",
      "IsNew": false,
      "SystemId": null,
      "ToStringText": "HelpDeskComment Example",
      "LocalizationDetails": null,
      "CustomFields": null
    }
  ],
  "CurrentPageSize": 15,
  "CurrentPage": 1,
  "CurrentOrderField": "MessageText",
  "CurrentSortDirection": 1,
  "FirstItem": 1,
  "HasNextPage": false,
  "HasPreviousPage": false,
  "LastItem": 1,
  "PageNumber": 1,
  "PageSize": 15,
  "TotalItems": 1,
  "TotalPages": 1
}