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POST
/
api
/
support
/
helpdeskmessages
Create HelpDeskMessage
curl --request POST \
  --url https://spaces.nexudus.com/api/support/helpdeskmessages \
  --header 'Authorization: Basic <encoded-value>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "BusinessId": 123,
  "CoworkerId": 123,
  "Subject": "<string>",
  "MessageText": "<string>",
  "Priority": 123,
  "AiProcessingResult": 123
}
'
{
  "Status": 123,
  "Message": "<string>",
  "Value": "<any>",
  "WasSuccessful": true,
  "Errors": [
    {
      "AttemptedValue": "<any>",
      "Message": "<string>",
      "PropertyName": "<string>"
    }
  ]
}
A HelpDeskMessage represents a support ticket submitted by a customer or created by staff. Each message has a priority level, can be assigned to a department, and tracks its resolution status.

​
Authentication

This endpoint requires OAuth2 authentication. Include a valid bearer token in the Authorization header. The authenticated user must be a full unrestricted administrator or have the HelpDeskMessage-Create role.

​
Enums

ValueName
1Low
2Normal
3High
4Critical
ValueName
1NotProcessed
2Responded
3NotResponded

​
Request Body

​
Required Fields

​
BusinessId
integer
required
ID of the business linked to this record.
​
CoworkerId
integer
required
ID of the coworker linked to this record.
​
Subject
string
required
The subject value for this help desk message.
​
MessageText
string
required
The message text value for this help desk message.
​
Priority
integer
required
The priority value for this help desk message.
​
AiProcessingResult
integer
required
The ai processing result value for this help desk message.

​
Optional Fields

​
HelpDeskDepartmentId
integer
ID of the help desk department linked to this record.
​
Closed
boolean
Whether closed is enabled.
​
OwnerId
integer
ID of the owner linked to this record.
​
NewImageUrl
string
URL of a new file to upload as the image.
​
ClearImageFile
boolean
Set to true to remove the current image file.

​
Code Examples

curl -X POST \
  "https://spaces.nexudus.com/api/support/helpdeskmessages" \
  -H "Authorization: Bearer YOUR_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "BusinessId": 0,
    "CoworkerId": 0,
    "Subject": "",
    "MessageText": "",
    "Priority": 0,
    "AiProcessingResult": 0
}'

​
Response

​
200

​
Status
integer
HTTP status code. 200 on success.
​
Message
string
A human-readable message confirming the creation.
​
Value
object
Contains the Id of the newly created record.
​
WasSuccessful
boolean
true if the helpdeskmessage was created successfully.
​
Errors
array
null on success.
Example Response
{
  "Status": 200,
  "Message": "HelpDeskMessage was successfully created.",
  "Value": {
    "Id": 87654321
  },
  "OpenInDialog": false,
  "OpenInWindow": false,
  "RedirectURL": null,
  "JavaScript": null,
  "UpdatedOn": "2025-01-15T10:30:00Z",
  "UpdatedBy": "admin@example.com",
  "Errors": null,
  "WasSuccessful": true
}

​
400

​
Message
string
A summary of the validation error(s), in the format PropertyName: error message.
​
Value
any
null on validation failure.
​
Errors
object[]
Array of validation errors.
​
WasSuccessful
boolean
false when the request fails validation.
Example Response
{
  "Message": "Subject: is a required field",
  "Value": null,
  "Errors": [
    {
      "AttemptedValue": null,
      "Message": "is a required field",
      "PropertyName": "Subject"
    }
  ],
  "WasSuccessful": false
}