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GET
Search CommunityThreads
A CommunityThread represents a conversation posted to the Discussion Board. Discussion boards are a community feature that allows customers to communicate on the Members Portal — they can start, follow, like, and reply to conversations, mention other customers, and receive notifications about new messages. Conversations can be assigned to a group (CommunityGroupId) to control who can see and contribute. Conversations not linked to any group are visible to all customers with access to the Discussion Boards page. Use Tags to help customers find relevant conversations. Set Private to true to limit visibility to only the customers explicitly mentioned in the message. Enable InstantDelivery to push notifications to followers immediately rather than waiting for the daily digest.

Authentication

This endpoint requires OAuth2 authentication. Include a valid bearer token in the Authorization header. The authenticated user must be a full unrestricted administrator or have the CommunityThread-List role.

Query Parameters

Pagination & Sorting

integer
default:"1"
The page number to retrieve.
integer
default:"25"
The number of records per page.
string
The property name to sort results by (e.g. Name, CreatedOn).
integer
Sort direction. 0 for ascending, 1 for descending.

Filters

integer
Filter by iD of the location this conversation belongs to.
integer
Filter by iD of the group this conversation is assigned to; the group’s access level (Public, Restricted, or Private) determines who can see and contribute to it.
integer
Filter by iD of the user account that posted this conversation.
integer
Filter by iD of the customer profile that posted this conversation.
string
Filter by title or topic of the conversation.
string
Filter by body text of the opening message in this conversation.
boolean
Filter by when true, sends notifications to followers immediately after posting instead of waiting for the daily digest.
string
Filter by comma-separated tags to help customers find this conversation.
boolean
Filter by when true, the conversation is visible only to customers explicitly mentioned in the message.
string
Filter by date and time of the most recent reply in this conversation.
boolean
Filter by when true, attaches a Zoom meeting invite to this conversation.
string
Filter by jSON payload containing Zoom meeting details attached to this conversation.

Range Filters

string
Filter by date and time of the most recent reply in this conversation greater than or equal to this value. Format: YYYY-MM-DDTHH:mm.
string
Filter by date and time of the most recent reply in this conversation less than or equal to this value. Format: YYYY-MM-DDTHH:mm.
string
Filter records created on or after this date. Format: YYYY-MM-DDTHH:mm.
string
Filter records created on or before this date. Format: YYYY-MM-DDTHH:mm.
string
Filter records updated on or after this date. Format: YYYY-MM-DDTHH:mm.
string
Filter records updated on or before this date. Format: YYYY-MM-DDTHH:mm.

Code Examples

Simple listing

Filtering by Subject

Range filters

Response

200

CommunityThread[]
The list of CommunityThread records matching the query. See the Get one CommunityThread endpoint for the full list of properties returned for each record.
Partial records — The listing endpoint returns a summary representation of each CommunityThread. The following fields are not populated in the Records[] response: Message, InstantDelivery, IncludeZoomInvite.To get all fields, fetch the full record using the Get one CommunityThread endpoint.Important for updates: When updating a record via PUT, always retrieve the full record with a GET request first, apply your changes to that complete data, and then send the updated record. Do not use data from a listing response as the base for a PUT request, as missing fields may be unintentionally cleared.
integer
Current page number.
integer
Number of records per page.
string
The field used for sorting.
integer
The sort direction (0 = ascending, 1 = descending).
integer
Index of the first item on the current page.
integer
Index of the last item on the current page.
integer
Total number of matching records across all pages.
integer
Total number of pages.
boolean
Whether there is a next page of results.
boolean
Whether there is a previous page of results.
Example Response