Skip to main content
GET
Get one CommunityThread
A CommunityThread represents a conversation posted to the Discussion Board. Discussion boards are a community feature that allows customers to communicate on the Members Portal — they can start, follow, like, and reply to conversations, mention other customers, and receive notifications about new messages. Conversations can be assigned to a group (CommunityGroupId) to control who can see and contribute. Conversations not linked to any group are visible to all customers with access to the Discussion Boards page. Use Tags to help customers find relevant conversations. Set Private to true to limit visibility to only the customers explicitly mentioned in the message. Enable InstantDelivery to push notifications to followers immediately rather than waiting for the daily digest.

Authentication

This endpoint requires OAuth2 authentication. Include a valid bearer token in the Authorization header. The authenticated user must be a full unrestricted administrator or have the CommunityThread-Read role.

Path Parameters

integer
required
The Id of the CommunityThread record to retrieve.

Code Examples

Response

200

integer
ID of the location this conversation belongs to.
integer
ID of the group this conversation is assigned to; the group’s access level (Public, Restricted, or Private) determines who can see and contribute to it.
integer
ID of the user account that posted this conversation.
integer
ID of the customer profile that posted this conversation.
string
Title or topic of the conversation.
string
Body text of the opening message in this conversation.
boolean
When true, sends notifications to followers immediately after posting instead of waiting for the daily digest.
string
Comma-separated tags to help customers find this conversation.
boolean
When true, the conversation is visible only to customers explicitly mentioned in the message.
integer[]
IDs of users mentioned or invited as guests in this conversation.
string
Date and time of the most recent reply in this conversation.
boolean
When true, attaches a Zoom meeting invite to this conversation.
string
JSON payload containing Zoom meeting details attached to this conversation.
integer
Unique record identifier.
string
UUID of the record.
string
Date and time the record was created (ISO 8601).
string
Date and time the record was last updated (ISO 8601).
string
Email of the user who last updated this record.
boolean
Whether the record was recently created.
string
External system identifier.
Example Response