Search HelpDeskDepartments

GET

api

support

helpdeskdepartments

curl --request GET \
  --url https://spaces.nexudus.com/api/support/helpdeskdepartments \
  --header 'Authorization: Basic <encoded-value>'

import requests

url = "https://spaces.nexudus.com/api/support/helpdeskdepartments"

headers = {"Authorization": "Basic <encoded-value>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};

fetch('https://spaces.nexudus.com/api/support/helpdeskdepartments', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

{
  "Records": [
    {}
  ],
  "CurrentPage": 123,
  "CurrentPageSize": 123,
  "CurrentOrderField": "<string>",
  "CurrentSortDirection": 123,
  "FirstItem": 123,
  "LastItem": 123,
  "TotalItems": 123,
  "TotalPages": 123,
  "HasNextPage": true,
  "HasPreviousPage": true
}

A support department (HelpDeskDepartment) routes customer support tickets to its managers and can add a task list to the customer.

Authentication

This endpoint requires OAuth2 authentication. Include a valid bearer token in the Authorization header. The authenticated user must be a full unrestricted administrator or have the HelpDeskDepartment-List role.

Query Parameters

Pagination & Sorting

integer

default:"1"

The page number to retrieve.

integer

default:"25"

The number of records per page.

string

The property name to sort results by (e.g. Name, CreatedOn).

integer

Sort direction. 0 for ascending, 1 for descending.

Filters

integer

Filter by iD of the location that owns this support department; it is supplied from the agent context..

string

Filter by required localized name used to identify this support department when assigning support tickets..

string

Filter by required localized text explaining the purpose or scope of this support department..

boolean

Filter by whether customers can select this support department when submitting a support ticket; inactive departments are not offered to customers..

integer

Filter by optional ID of the task list automatically added to the customer when a ticket is created or updated for this support department..

Range Filters

string

Filter records created on or after this date. Format: YYYY-MM-DDTHH:mm.

string

Filter records created on or before this date. Format: YYYY-MM-DDTHH:mm.

string

Filter records updated on or after this date. Format: YYYY-MM-DDTHH:mm.

string

Filter records updated on or before this date. Format: YYYY-MM-DDTHH:mm.

Code Examples

Simple listing

curl -X GET \
  "https://spaces.nexudus.com/api/support/helpdeskdepartments?page=1&size=15&orderBy=Name&dir=0" \
  -H "Authorization: Bearer YOUR_TOKEN"

const response = await fetch(
  'https://spaces.nexudus.com/api/support/helpdeskdepartments?' + new URLSearchParams({
    page: 1,
    size: 15,
    orderBy: 'Name',
    dir: 1 // Ascending
  }),
  {
    headers: {
      'Authorization': 'Bearer YOUR_TOKEN'
    }
  }
);

const data = await response.json();

import requests

response = requests.get(
    'https://spaces.nexudus.com/api/support/helpdeskdepartments',
    params={
        'page': 1,
        'size': 15,
        'orderBy': 'Name',
        'dir': 0 // Ascending
    },
    headers={
        'Authorization': 'Bearer YOUR_TOKEN'
    }
)

data = response.json()

Filtering by Name

curl -X GET \
  "https://spaces.nexudus.com/api/support/helpdeskdepartments?HelpDeskDepartment_Name=example-value&orderBy=Name&dir=0" \
  -H "Authorization: Bearer YOUR_TOKEN"

const response = await fetch(
  'https://spaces.nexudus.com/api/support/helpdeskdepartments?' + new URLSearchParams({
    HelpDeskDepartment_Name: 'example-value',
    orderBy: 'Name',
    dir: 1
  }),
  {
    headers: {
      'Authorization': 'Bearer YOUR_TOKEN'
    }
  }
);

const data = await response.json();

import requests

response = requests.get(
    'https://spaces.nexudus.com/api/support/helpdeskdepartments',
    params={
        'HelpDeskDepartment_Name': 'example-value',
        'orderBy': 'Name',
        'dir': 0 // Ascending
    },
    headers={
        'Authorization': 'Bearer YOUR_TOKEN'
    }
)

data = response.json()

Range filters

curl -X GET \
  "https://spaces.nexudus.com/api/support/helpdeskdepartments?from_HelpDeskDepartment_UpdatedOn=2025-01-01T00:00&to_HelpDeskDepartment_UpdatedOn=2025-12-31T23:59&orderBy=UpdatedOn&dir=0" \
  -H "Authorization: Bearer YOUR_TOKEN"

const response = await fetch(
  'https://spaces.nexudus.com/api/support/helpdeskdepartments?' + new URLSearchParams({
    from_HelpDeskDepartment_UpdatedOn: '2025-01-01T00:00',
    to_HelpDeskDepartment_UpdatedOn: '2025-12-31T23:59',
    orderBy: 'UpdatedOn',
    dir: 1 // Descending
   }),
  {
    headers: {
      'Authorization': 'Bearer YOUR_TOKEN'
    }
  }
);

const data = await response.json();

import requests

response = requests.get(
    'https://spaces.nexudus.com/api/support/helpdeskdepartments',
    params={
        'from_HelpDeskDepartment_UpdatedOn': '2025-01-01T00:00',
        'to_HelpDeskDepartment_UpdatedOn': '2025-12-31T23:59',
        'orderBy': 'UpdatedOn',
        'dir': 1 // Descending
    },
    headers={
        'Authorization': 'Bearer YOUR_TOKEN'
    }
)

data = response.json()

Response

200

HelpDeskDepartment[]

The list of HelpDeskDepartment records matching the query. See the Get one HelpDeskDepartment endpoint for the full list of properties returned for each record.

integer

Current page number.

integer

Number of records per page.

string

The field used for sorting.

integer

The sort direction (0 = ascending, 1 = descending).

integer

Index of the first item on the current page.

integer

Index of the last item on the current page.

integer

Total number of matching records across all pages.

integer

Total number of pages.

boolean

Whether there is a next page of results.

boolean

Whether there is a previous page of results.

Example Response

{
  "Records": [
    {
      "BusinessId": 0,
      "Name": "",
      "Description": "",
      "Active": false,
      "Managers": [],
      "TaskListId": null,
      "Id": 87654321,
      "UpdatedOn": "2025-01-15T10:30:00Z",
      "CreatedOn": "2025-01-10T08:00:00Z",
      "UniqueId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
      "UpdatedBy": "admin@example.com",
      "IsNew": false,
      "SystemId": null,
      "ToStringText": "HelpDeskDepartment Example",
      "LocalizationDetails": null,
      "CustomFields": null
    }
  ],
  "CurrentPageSize": 15,
  "CurrentPage": 1,
  "CurrentOrderField": "Name",
  "CurrentSortDirection": 1,
  "FirstItem": 1,
  "HasNextPage": false,
  "HasPreviousPage": false,
  "LastItem": 1,
  "PageNumber": 1,
  "PageSize": 15,
  "TotalItems": 1,
  "TotalPages": 1
}

Search HelpDeskDepartments

curl --request GET \
  --url https://spaces.nexudus.com/api/support/helpdeskdepartments \
  --header 'Authorization: Basic <encoded-value>'

import requests

url = "https://spaces.nexudus.com/api/support/helpdeskdepartments"

headers = {"Authorization": "Basic <encoded-value>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};

fetch('https://spaces.nexudus.com/api/support/helpdeskdepartments', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

{
  "Records": [
    {}
  ],
  "CurrentPage": 123,
  "CurrentPageSize": 123,
  "CurrentOrderField": "<string>",
  "CurrentSortDirection": 123,
  "FirstItem": 123,
  "LastItem": 123,
  "TotalItems": 123,
  "TotalPages": 123,
  "HasNextPage": true,
  "HasPreviousPage": true
}

Overview

Apps & Marketplace

Billing

Collaboration

Community

Content

CRM

Security

Spaces

Support

System

Authentication

Query Parameters

Filters

Range Filters

Code Examples

Simple listing

Filtering by Name

Range filters

Response

200

​Authentication

​Query Parameters

​Pagination & Sorting

​Filters

​Range Filters

​Code Examples

​Simple listing

​Filtering by Name

​Range filters

​Response

​200

Authentication

Query Parameters

Pagination & Sorting

Filters

Range Filters

Code Examples

Simple listing

Filtering by Name

Range filters

Response

200