Get one HelpDeskDepartment

GET

api

support

helpdeskdepartments

{id}

Get one HelpDeskDepartment

curl --request GET \
  --url https://spaces.nexudus.com/api/support/helpdeskdepartments/{id} \
  --header 'Authorization: Basic <encoded-value>'

import requests

url = "https://spaces.nexudus.com/api/support/helpdeskdepartments/{id}"

headers = {"Authorization": "Basic <encoded-value>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};

fetch('https://spaces.nexudus.com/api/support/helpdeskdepartments/{id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

{
  "BusinessId": 123,
  "Name": "<string>",
  "Description": "<string>",
  "Active": true,
  "Managers": [
    123
  ],
  "TaskListId": 123,
  "Id": 123,
  "UniqueId": "<string>",
  "CreatedOn": "<string>",
  "UpdatedOn": "<string>",
  "UpdatedBy": "<string>",
  "IsNew": true,
  "SystemId": "<string>"
}

A HelpDeskDepartment defines a support department that help desk messages can be assigned to, such as ‘Billing’, ‘Facilities’, or ‘IT Support’. Departments help route and organize incoming support requests.

Authentication

This endpoint requires OAuth2 authentication. Include a valid bearer token in the Authorization header. The authenticated user must be a full unrestricted administrator or have the HelpDeskDepartment-Read role.

Path Parameters

integer

required

The Id of the HelpDeskDepartment record to retrieve.

Code Examples

curl -X GET \
  "https://spaces.nexudus.com/api/support/helpdeskdepartments/87654321" \
  -H "Authorization: Bearer YOUR_TOKEN"

const response = await fetch(
  'https://spaces.nexudus.com/api/support/helpdeskdepartments/87654321',
  {
    headers: {
      'Authorization': 'Bearer YOUR_TOKEN'
    }
  }
);

const record = await response.json();

import requests

response = requests.get(
    'https://spaces.nexudus.com/api/support/helpdeskdepartments/87654321',
    headers={
        'Authorization': 'Bearer YOUR_TOKEN'
    }
)

record = response.json()

Response

200

integer

ID of the business linked to this record.

string

The name value for this help desk department.

string

Free-text description of this help desk department.

boolean

Whether this help desk department is currently active.

integer[]

List of managers linked to this record.

integer

ID of the task list linked to this record.

integer

Unique record identifier.

string

UUID of the record.

string

Date and time the record was created (ISO 8601).

string

Date and time the record was last updated (ISO 8601).

string

Email of the user who last updated this record.

boolean

Whether the record was recently created.

string

External system identifier.

Example Response

{
  "BusinessId": 0,
  "Name": "",
  "Description": "",
  "Active": false,
  "Managers": [],
  "TaskListId": null,
  "Id": 87654321,
  "UpdatedOn": "2025-01-15T10:30:00Z",
  "CreatedOn": "2025-01-10T08:00:00Z",
  "UniqueId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
  "UpdatedBy": "admin@example.com",
  "IsNew": false,
  "SystemId": null,
  "ToStringText": "HelpDeskDepartment Example",
  "LocalizationDetails": null,
  "CustomFields": null
}

Get multiple HelpDeskDepartmentsRetrieve multiple HelpDeskDepartment records by their Ids in a single request.

Get one HelpDeskDepartment

curl --request GET \
  --url https://spaces.nexudus.com/api/support/helpdeskdepartments/{id} \
  --header 'Authorization: Basic <encoded-value>'

import requests

url = "https://spaces.nexudus.com/api/support/helpdeskdepartments/{id}"

headers = {"Authorization": "Basic <encoded-value>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};

fetch('https://spaces.nexudus.com/api/support/helpdeskdepartments/{id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

{
  "BusinessId": 123,
  "Name": "<string>",
  "Description": "<string>",
  "Active": true,
  "Managers": [
    123
  ],
  "TaskListId": 123,
  "Id": 123,
  "UniqueId": "<string>",
  "CreatedOn": "<string>",
  "UpdatedOn": "<string>",
  "UpdatedBy": "<string>",
  "IsNew": true,
  "SystemId": "<string>"
}

Overview

Apps & Marketplace

Billing

Collaboration

Community

Content

CRM

Security

Spaces

Support

System

Authentication

Path Parameters

Code Examples

Response

200

​Authentication

​Path Parameters

​Code Examples

​Response

​200

Authentication

Path Parameters

Code Examples

Response

200