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GET
/
api
/
support
/
helpdeskdepartments
/
{id}
Get one HelpDeskDepartment
curl --request GET \
  --url https://spaces.nexudus.com/api/support/helpdeskdepartments/{id} \
  --header 'Authorization: Basic <encoded-value>'
{
  "BusinessId": 123,
  "Name": "<string>",
  "Description": "<string>",
  "Active": true,
  "Managers": [
    123
  ],
  "TaskListId": 123,
  "Id": 123,
  "UniqueId": "<string>",
  "CreatedOn": "<string>",
  "UpdatedOn": "<string>",
  "UpdatedBy": "<string>",
  "IsNew": true,
  "SystemId": "<string>"
}
A HelpDeskDepartment defines a support department that help desk messages can be assigned to, such as ‘Billing’, ‘Facilities’, or ‘IT Support’. Departments help route and organize incoming support requests.

​
Authentication

This endpoint requires OAuth2 authentication. Include a valid bearer token in the Authorization header. The authenticated user must be a full unrestricted administrator or have the HelpDeskDepartment-Read role.

​
Path Parameters

​
id
integer
required
The Id of the HelpDeskDepartment record to retrieve.

​
Code Examples

curl -X GET \
  "https://spaces.nexudus.com/api/support/helpdeskdepartments/87654321" \
  -H "Authorization: Bearer YOUR_TOKEN"

​
Response

​
200

​
BusinessId
integer
ID of the business linked to this record.
​
Name
string
The name value for this help desk department.
​
Description
string
Free-text description of this help desk department.
​
Active
boolean
Whether this help desk department is currently active.
​
Managers
integer[]
List of managers linked to this record.
​
TaskListId
integer
ID of the task list linked to this record.
​
Id
integer
Unique record identifier.
​
UniqueId
string
UUID of the record.
​
CreatedOn
string
Date and time the record was created (ISO 8601).
​
UpdatedOn
string
Date and time the record was last updated (ISO 8601).
​
UpdatedBy
string
Email of the user who last updated this record.
​
IsNew
boolean
Whether the record was recently created.
​
SystemId
string
External system identifier.
Example Response
{
  "BusinessId": 0,
  "Name": "",
  "Description": "",
  "Active": false,
  "Managers": [],
  "TaskListId": null,
  "Id": 87654321,
  "UpdatedOn": "2025-01-15T10:30:00Z",
  "CreatedOn": "2025-01-10T08:00:00Z",
  "UniqueId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
  "UpdatedBy": "admin@example.com",
  "IsNew": false,
  "SystemId": null,
  "ToStringText": "HelpDeskDepartment Example",
  "LocalizationDetails": null,
  "CustomFields": null
}