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Overview

Credits are allowances customers spend instead of paying, such as meeting room hours included with a plan, a balance to spend on bookings and events, or pages to print. Nexudus uses a customer’s credit automatically when they book or print, so they only pay for what their credit doesn’t cover. There are three kinds:

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Giving credit to customers

Customers get credit in three ways:
  • In a plan — added to the plan’s Benefits tab. Members receive it automatically and it renews on the schedule you set, for example every time their contract is invoiced.
  • In a product — added to the product’s Benefits tab. Customers receive it when they buy the product, from you or on the members portal.
  • Directly — added by hand on the customer’s Benefits tab.
Bundle credit in a plan or product rather than adding it directly. Credit you add directly to a customer is free and one-off: it isn’t invoiced, it doesn’t renew, and it doesn’t show up in your sales. Selling credit through a plan or product means customers pay for it with the right tax and financial account, it renews automatically on plans, and customers can buy more themselves on the portal. Keep direct credit for exceptions, such as goodwill gestures or correcting a mistake.
Credit included in a plan or product doesn’t change its price, so build the credit’s value into the price yourself. For example, a plan with £100 of money credit a month should cost at least £100 more than the same plan without it.

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Managing customers’ credit

To see a customer’s balances, correct them, or check how credit was spent, see Credits and benefits. For how credit reduces the price of a booking, see Booking pricing and credit.
  • Plans — including credit as a plan benefit
  • Products — selling credit as a one-off purchase
  • Passes — access to your locations, given the same way as credit
  • Teams — sharing credit across a team