Rates

Overview

Rates set what customers pay to book your resources. Rates belong to resource types, not individual resources, so every resource of a type shares the same rates. A type can have several rates — for example an hourly rate and a day rate, or a cheaper rate for members.

How to access

Go to Inventory → Resources → Prices to see every rate, or open a resource and go to its Rates tab to see the rates for its type. Adding a rate from a resource adds it to that resource’s type.

Each row shows the rate’s Name, the resource types it applies to, and its Price and charge period, plus any cap.

Time credit and printing credit types are also listed here, because they’re set up the same way. They don’t charge for bookings.

Creating a rate

Select Add rate. A rate has five tabs: Rate details, Advanced, Credits, Limits, and Dynamic pricing.

Rate details

Field	Description
Price name	A clear name for the rate, for example Meeting rooms — hourly. Customers see it when they book.
This rate applies to the following resource types	The resource types that use this rate. The text underneath lists the resources this covers.
Price	The amount charged, and the charge period it’s charged for: every hour, every day, every week, every calendar month, every 4 weeks month, or every use.
Use per-night pricing.	Shown for daily and weekly rates. Charges by the number of nights the resource is booked — for coliving and other overnight stays.

Below these, set the rate’s tax rate and financial account, as for products.

Advanced

Field	Description
This rate applies to:	All customers, Contacts (customers without an active contract), or Members (customers with an active contract), optionally only on certain plans. Under Teams, you can also limit the rate to customers in certain teams.
Maximum price	Cap the price of bookings at an amount. A booking never costs more than this with this rate.
Fixed cost	The first part of a booking have a fixed cost of an amount — for example the first 60 minutes cost £10, and the rest is charged at the normal price.
Consider the number of visitors when calculating the price for bookings of this type of resource.	Charges for each guest as well as the customer. A £10/hour room booked with 3 guests costs £40/hour.
If more than one rate is available, always use this rate.	Uses this rate in preference to others with the same charge period, instead of the cheapest.
Make this rate available to Marketplace applications and public API.	Lets Marketplace apps and the public API use this rate.

Credits

If customers pay with money credit, choose whether they’re charged the regular rate in credits (1 credit = 1 unit of your currency) or a different number of credits per charge period — for example 20 credits per hour.

Limits

Field	Description
Booking length	This rate applies to all bookings regardless of their length., or only to bookings between two lengths. The unit follows the charge period — minutes for an hourly rate.
Available times	The days and times the rate applies, for example weekday evenings for an off-peak rate. If you don’t select any, the rate always applies.
Apply this rate from / Apply this rate until	The dates the rate applies between — for example for seasonal prices. Leave them as From now and Forever to apply the rate indefinitely.

Dynamic pricing

Adjusts the rate’s price by a percentage when demand is high, average or low, and for last-minute bookings. Select Get started on the tab to set it up. See Dynamic pricing.

How Nexudus chooses a rate

When a resource is booked, Nexudus finds every rate for its type that applies to the customer, the booking’s times, and its length. It then:

Works out the booking’s price once for each charge period you have rates for — hourly, daily and so on — and charges the cheapest.
Within a charge period, prices the booking in steps. Hourly rates are applied in 15-minute steps, so a booking that runs from peak into off-peak hours can use a different rate for each part. At each step, a rate set to always use wins; otherwise the cheapest applies.
Applies any Fixed cost, dynamic pricing, and Maximum price set on the rate.

Bookings of 24 hours or more can’t use hourly rates, so give types that can be booked for longer a daily, weekly or monthly rate. For the complete order — including credit, discounts and products — see Booking pricing and credit.

If no rate covers the customer, resource and times, the booking can’t be priced and customers can’t book it. Make sure every resource type has a rate that applies to everyone who can book it.

Common setups

Hourly, capped at a day rate

Customers pay by the hour for short bookings, but never more than your day rate. Either:

Give the hourly rate a Maximum price — for example £25 an hour, capped at £150. Bookings of 6 hours or more cost £150.
Or add a separate rate charged every day at £150. Because Nexudus charges the cheaper of the hourly and daily price, a 7-hour booking costs £150 rather than £175.

The example meeting rooms below use the second approach, so the day rate is visible to customers.

Members pay less

Create a second rate for the same type with a lower price and, on the Advanced tab, set This rate applies to: to Members — on all plans or chosen ones. Because Nexudus uses the cheapest rate that applies, members automatically pay the lower price.

Off-peak and weekend prices

Create a rate with a lower price and, on the Limits tab, set its Available times to evenings or weekends. Hourly bookings that run into those times are charged the off-peak price for that part.

Seasonal prices

Create a rate with Apply this rate from and Apply this rate until set to the season’s dates. Outside those dates, your normal rates apply.

Resource types — the groups rates apply to
Booking pricing and credit — how a booking’s price is worked out
Credits — time and money credit customers spend on bookings
Discount codes — promotional discounts on bookings

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